Back-office Representative with French in Athens - Αντιπρόσωπος back-office με γαλλικά στην Αθήνα

• Recruitment Process: Easy online recruitment process (phone call interview)
• Work in Athens in the office

We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Greece included.

The project is dedicated to a German neobank headquartered in Berlin, Germany founded in 2013 that operates in 25 markets worldwide and has over 7 million customers. The company provides a free basic current account and a Debit MasterCard card to all its customers.

What you will do:

• You will be handling inbound tickets, coming from various authorities/commercial entities regarding the end customer’s product
• You will be responsible for analyzing customer data, transactions, and system records to identify issues
• You will provide clear, timely responses and ensure compliance with policies.
• You will be taking care of maintaining detailed records, track trends, and suggest process improvements.

What you will need:

• Fluent level of French (at least C1)
• Good level of English (at least B2)
• Preferred experience in banking customer service. Ideally experienced in back-office activity & contact center
• Required at least 2 years of working experience in administrative and office tasks or successfully completed studies in Finance/ Management or Business Administration
• Communication skills
• Enthusiasm and a desire to learn new things
• Eligibility to work in Greece (EU citizenship or full rights to work in Greece)
• You need to be in Greece or open for permanent relocation there - with our excellent relocation package!

What you will gain:

• Full time contract
• Standard salary x14 per year
• Monthly Performance Bonus up to: 15% of the salary
• Paid holidays at higher rates according to Greek law

Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.

#!GHD

Job Type: Full-time

Pay: 1,045.00€ - 1,200.00€ per month

Application Question(s):

• Please provide us with your date of birth and private email address for the recruitment process:

Experience:

• administrative: 1 year (Preferred)

Language:

• French (Required)
• English (Required)