Customer Service Specialist

Sunlight Group Energy Storage Systems is a world-leading technology company and provider of innovative industrial and off-road energy storage solutions, with 30 years of experience. We specialize in the development and production of lead-acid and lithium-ion batteries for industrial and leisure mobility. These products are manufactured and assembled in Sunlight’s state-of-the-art facilities in Greece, Italy, Germany, Israel, and USA, and distributed to more than 115 countries. Driven by our commitment to inspire our people and unlock their potential, and steadfast in our commitment to Diversity, Equality & Inclusion, we have created an agile and innovative environment that promotes open communication and collaboration, while offering continuous learning and development opportunities to the 3,600 people we employ across the organization.

Due to continuous growth and expansion, Sunlight Group offers a great opportunity for career development and is seeking to attract a Customer Service Specialist to join our Sales Operations team at Sunlight’s Athens premises. The role is responsible for supporting all stages of the sales cycle. Also, is responsible for executing sales operations activities and reinforcing customer relationships management by foresting effective communication between Sales Division and customers.

Key activities and responsibilities of this role include:

• Tracks accuracy and execution of customers’ orders through process flow to ensure best possible outcome for clients and responds to customer inquiries.
• Identifies and resolves customer requests through ERP system (SAP).
• Generates order progress reports in order to ensure customer expectations for delivery are communicated and met.
• Provides feedback regarding problematic cases and areas for continuous improvement by taking into consideration customer needs and requests to Sales Operation & Support Supervisor.
• Register claims received from the customers and ensures the timely and satisfactory service of the customer.

Requirements

• Bachelor’s degree in Business Administration or relevant fields.
• At least 5 years of working experience in sales or customer service, ideally in the industry sector.
• Excellent command of written and oral English.
• Fluency in Spanish and/or French and/or German will be considered as a plus.
• Good knowledge in Microsoft office applications.
• Proven experience of working with SAP/ERP system.
• Strong communication skills, team player and high accuracy.
• Attention to detail, highly organized and problem resolving mentality.
• Customer orientation and ability to adapt/respond to different types of characters.

Benefits

Despite your experience and skills, you never stop learning, cultivating an out-of-the-box thinking, a growth and entrepreneurial mindset, embracing ownership and agility. You are impact-focused, proactive and open to change. Last but not least, you are able to communicate scientific principles and applications both in Greek and English - we are a multicultural team! - you are a real team player who can build strong relationships with various stakeholders and thrive among global talents in a positive work environment.

What we offer you

To start with, we give you the opportunity to thrive in a restless team and grow your potential in an innovative environment. As per your compensation and rewards package, this is a preview:

Competitive salary package and bonus scheme

• ️ Health and life insurance for you and your family

Employee wellness program & initiatives

Continuous training opportunities

• Clear career paths & a developmental 360° feedback framework

✈️ International mobility opportunities