Role Pitch Our fast growing team in Hungary are looking for an experienced global Customer Success Manager. Customer Success Management is CloudPay’s bridge between our global customers and the CloudPay organisation.

The successful candidate will work directly with our customers to enhance their overall user experience and work one-on-one with customers to build the customer relationship, understand customer needs, engage key stakeholders at all levels and most importantly supporting customers to achieve their business goals, proactively address challenges to drive value and maximize customer retention.

“Customer Success is CloudPay’s bridge between our customer and the CloudPay organization and able to work collaboratively with Cloudpay global payroll operations team.”

Key Responsibilities Daily Duties and Main Responsibilities will include:

• Stand as CloudPay single point of contact facing the Client for a Global Payroll Managed Service solution
• Ensure the appropriate transition from the setup of the new client to the service model including the usage of consolidated Services systems (Reporting, Invoicing, KPI, etc.)
• Ensure the coordination to the Service Partners in triggering, track progress and closing the service delivery either with in-house or with external Service Payroll providers
• Facilitate Client to adopt consolidated services and to move into a centralization model
• Monitor and manage the Client relationship and satisfaction at headquarters level
• To solve potential issues that may prevent the satisfactory and timely completion of the global services
• Develop, produce and monitor a master service schedule to ensure timely achievements of all deliverables
• Visiting the client at least once a year to increase customer intimacy
• Create account plans for these bigger clients to Manage the client as a whole
• To act on the client demands and trigger actions, track progress and close the service delivery
• Identify opportunities for upselling and expansion to drive revenue growth.
• Proactively address challenges to drive value and maximize client retention.
  
  

Description Attributes and Experience Required:

• Proven CSM/Account management/ strategic planning experience
• Knowledge / experience with Human Capital Management (HCM) or payroll applications is essential
• Payroll or HR industry experience is necessary
• Ability to engage at C-Level
• Demonstrable experience in similar business to business global Customer Success roles (Consulting or Account Management) that includes strategic planning and thinking, issue resolution and escalation management at both operational and executive levels
• Proven ability to collaborate and build strong relationships with customers especially at the Executive level
• Proven ability to engage across corporate functions (Sales, Managing Partners, Marketing, Ops, Customer Support and Product Management)
• Excellent verbal, presentation and written communication skills, including the ability to chair meetings and host webinars
• High proficiency in English is a must
  
  

Benefits Package and Benefits:

• Competitive annual salary
• 20 days annual leave, plus bank holidays and statutory allowances
• Earned Wage Access (via CloudPay Now app)
• Birthday leave
• Cafeteria benefits
• Flexible Hybrid Working
• Life assurance
• Private medical insurance
• Personal and professional development opportunities
• Friendly working environment
  
  

CloudPay is committed to being an equal opportunities employer.