Role Pitch “Customer Success is CloudPay’s bridge between our customer and the CloudPay organization and is able to work collaboratively with various CloudPay teams.”

The successful candidate will work directly with our high value Global Enterprise customers to enhance their overall user experience and work one-on-one with customers to build the customer relationship, engage key stakeholders at all levels and most importantly supporting customers to achieve their business goals

Key Responsibilities Daily Duties and Main Responsibilities will include:

• To stand as CloudPay single point of contact facing the Client for a Global Payroll Managed Service solution
• To ensure the appropriate transition from the setup of the new client to the service model including the usage of consolidated Services systems (Reporting, Invoicing, KPI, etc)
• To ensure the coordination in triggering, progress tracking and closing the service delivery either with in-house operations team or with external Service Providers
• To facilitate customers to adopt consolidated services and to move into a centralization mode
• Monitor and manage the customer relationship and satisfaction at headquarters level
• To solve potential issues that may prevent the satisfactory and timely completion of the global services
• To develop and monitor a master services schedule to ensure timely achievement of all deliverables
• To act on the client demands and trigger actions, track progress and close the service delivery
• To own and drive inter- and intra-departmental projects
  
  

Description Attributes and Experience Required:

• Solid experience in the field of (global) payroll outsourcing
• Solid and proven experience as a customer success manager or account manager
• Ability to engage at C-Level
• Demonstrable experience in issue resolution and escalation management at both operational and executive levels
• Proven ability to collaborate and build strong relationships with customers, especially at the Executive level
• Proven ability to engage across corporate functions (Sales, Marketing, Implementation, Finance and Product Management)
• Excellent communication skills, including the ability to chair meetings and host webinars
  
  

Benefits Package and Benefits:

• Competitive annual salary
• 20 days annual leave, plus bank holidays and statutory allowances
• Earned Wage Access (via CloudPay Now app)
• Birthday leave
• Cafeteria benefits
• Flexible Hybrid Working
• Life assurance
• Private medical insurance
• Personal and professional development opportunities
• Friendly working environment
  
  

CloudPay is committed to being an equal opportunities employer.