Operations Coordinator - Temporary Position (6-8 weeks)

At 2468 Group, we specialise in creating break spaces that make employees feel valued and appreciated. Through our refreshment hubs, micromarkets, premium coffee offerings, and customised food solutions, we empower businesses to foster higher productivity, greater engagement, and improved staff recruitment and retention.

We are proud to offer our team members a dynamic, supportive work environment with clear pathways for career development and progression.

If you're seeking a role that provides challenge, growth, and the opportunity to influence the future of a fast-growing business, we’d love to hear from you.

Role Responsibilities:

Service Coordination:

• Act as the central point of contact for engineers, customers, and operations teams.
• Ensure all service requests are logged, prioritized, and assigned in a timely manner.
• Maintain an accurate record of completed and pending service jobs.

Communication:

• Liaise with customers to confirm appointment times and provide updates on service status.
• Provide engineers with clear job details, including location, issue description, and any necessary instructions.
• Address any scheduling conflicts or customer concerns promptly and professionally.

• Administrative Support:
• Ensure all necessary paperwork and documentation for service jobs are completed and filed appropriately.
• Maintain an up-to-date database of customer locations, machine details, and service history.
• Assist in inventory management for spare parts and tools as needed.

Knowledge, skills & experience

We would like you to have some of the following skills:

• Excellent administrative skills including strong working knowledge of Microsoft Outlook and Excel
• Excellent communication skills
• Positive, can do attitude and strong team player
• Customer obsessed
• Process driven
• Strong organisational skills
• Fluency in English
• Experience in a busy operations/customer service role

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday

Work Location: In person