Retail Officer

Job Description

Key Responsibilities;

Loss Prevention & Security:

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  Provide a strong, visible security presence to deter theft and anti-social behaviour.
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  Monitor customer and staff activities to identify potential security risks.
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  Conduct security checks and patrols to ensure all areas of the store are secure.
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  Work alongside store management to implement effective theft prevention strategies.

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  Identify and report any security concerns, including suspicious behaviour or unauthorized individuals.

Incident Response:

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  Respond promptly and professionally to incidents of theft, fraud, or disorderly conduct.
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  Follow appropriate procedures for apprehending and detaining individuals when necessary, in compliance with legal and company guidelines.
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  Accurately document and report security incidents to support investigations and legal proceedings.

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  Liaise with Gardaí (Irish police) and other law enforcement agencies when required.

Customer & Staff Safety:

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  Ensure a safe and welcoming environment for all customers and employees.
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  Assist in emergency situations, including evacuations, in line with company procedures.

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  Support retail staff in managing difficult customer situations professionally and safely.

Team Collaboration & Training:

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  Work closely with store teams to improve overall security awareness.
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  Provide guidance to retail staff on how to recognize suspicious behavior and prevent stock loss.

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  Participate in regular security briefings and training sessions to stay updated on best practices.

Skills and Qualifications;

Experience:

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  Previous experience in retail security, loss prevention, or a similar role is desirable.

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  Knowledge of theft prevention strategies and relevant security procedures is beneficial.

Skills & Competencies:

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  Strong observational skills with attention to detail.
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  Ability to remain calm and professional in high-pressure situations.
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  Excellent verbal and written communication skills for interacting with staff, customers, and law enforcement.
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  High levels of integrity, discretion, and professionalism.

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  Ability to work flexible shifts, including evenings and weekends.

Qualifications:

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  Valid Private Security Authority (PSA) license (essential).
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  Basic Guarding Skills - QQI Level 4.
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  Minimum 6 months of industry experience.
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  Basic IT skills.
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  Certification in conflict management or physical intervention (advantageous but not required).
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  Full EU Driving Licence (preferred but not essential).

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  English Level B2 (oral & written).

Occasional Duties:

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  Additionally, hours outside of the store schedule may be required at the clients request.

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  To read and understand the Quality systems, Mission Statement, Vision Statement, Value Statement, Quality Policy, and any other policy documents.
  

• Any reasonable and lawful additional duties asked of you by Management.
  

Further Information:

The Synergy Security Solutions will ensure that you will:

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  Have the necessary training and resources to carry out your role effectively;
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  Be provided with written documentation outlining your role and function, including any function that may be prescribed by regulation or legislation.
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  Have clearly established performance reviews with pre-agreed measurable objectives
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  Required tools and equipment to support your role
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  Have access to:

o Internal assistance and support from the Synergy team

o External assistance if required

o Training and development opportunities