Customer Service Representative - April 10, 2023

At 1-800 Contacts, we make ordering and obtaining contact lenses simple and exceptional. Of all the companies that talk the talk about putting the customer first, we are one of the few that walk the walk. Our Sales and Service Reps have a reputation for going above and beyond to WOW our customers. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture!  

The Details:

• Start Date: April 10, 2023
• Training: Three weeks, M-F, 10 AM to 5 pm MST. Fourth, your selected schedule (Training will be virtual and performed remotely and you will continue to work remotely after training.)
• Full time, Part time or split shifts available
• Starting base pay: $15.00 per hour bonus potential
• Shifts between 11 AM – 11 PM
• Required Saturday or Sunday shift 

Why You Want To Work Here:

• Monthly performance bonuses (up to $6 per hour)
• Career pathing, internal internships and other development opportunities
• Tuition reimbursement
• Bi-Annual performance raises

Things You’ll Do:

• Answer inbound calls, no cold calling required!
• This is a sales job, you will consult customers on the best value for their contact lens purchases
• Provide top notch customer service in a fast paced environment
• Deliver solutions to customers in a way that creates a positive experience
• Maintain high performance metrics including: quality, availability, adherence, and revenue per call (again, sales)
• Be able to problems solve and think fast keeping the customer and company in mind
• Smile through the phone and have amazing phone presence

Things You’ll Need:

• High school diploma (or GED equivalent)
• Great typing/computer skills (at least 35 words per minute)
• Hustle and tireless work ethic
• Self-starter, driven, motivated, proactive, and disciplined
• Be innovative and think on the fly
• Ability to show up to work on time and work your scheduled shift
• Previous experience in Customer Service and Sales
• Know how to have fun and work hard
• Live the company values: Make Her Day, We Win as a Team, We Live for the Impossible, We Champion You
• Previous sales experience is preferred, not required
• Be able to problems solve and think fast keeping the customer and company in mind
• Smile through the phone and have amazing phone presence

Perks:

• Free eye exams for your entire family (Utah associates)
• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• 401(k) match
• Exposure and training to other roles in the company

Salary : $15 - $0