Analyst II Business Info Sys

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience. Location BHG Bronson Healthcare Group Title Analyst II Business Info Sys The Epic Certified Analyst II, business Information Systems works independently and is responsible for activities related to the support and maintenance of one or more Epic and associated Revenue Cycle modules supporting Patient Accounting, Patient Access, Registration and Denial Management and/or HIM activities of Bronson Healthcare Group. Applications supported include Epic Prelude, Cadence, Resolute and/or HIM modules and associated vendor applications including, but not limited to, EMDEON Assistant, 3M Health Information Systems, SSI ClaimSmart, Televos and others. Employees providing direct patient care must demonstrate competencies specific to the population served. Experience and Qualifications: Bachelor's degree (preferred), or an equivalent combination of education and experience 2 years of successful progressive experience in the area of information systems required Applicable Epic Application Certification (e.g., Prelude, Cadence, Resolute, etc.) required or must complete certification within 6 months of hire Experience working in Michigan Skills and Knowledge: Working knowledge of healthcare operations related to administrative processes, including insurance regulations, billing, and reimbursement principles Demonstrated proficiency in Microsoft Office Suite Ability to work with end users to determine software specifications, hardware requirements, and process improvement workflows Ability to create system documentation, test scripts, and education materials under general supervision General familiarity with end-user business practices, concepts, and terminology sufficient to support applications in a healthcare delivery environment Comprehensive working knowledge of application analysis, design, build, deployment, modification, enhancement, and support, as well as troubleshooting techniques Working knowledge of project management methodology, change control, quality, and system performance methods and metrics Good customer service skills with the ability to communicate both orally and in writing Must be able to interact with customers from various levels in the organization to gather the information necessary to understand, address, and document their data needs Must consistently negotiate and act on deliverables and timeframes with stakeholders, take ownership of issues, and respond to issues within expected timeframes Responsibilities: Support and participate in the research, planning, installation, configuration, testing, troubleshooting, maintenance, and upgrade of applicable systems Analyze and evaluate present or proposed business procedures or problems to define data needs Correct routine and non-routine computer malfunctions or work with other Information Technology staff to correct individual problem situations Develop and maintain collegial relationships with all Information Technology staff as relates to systems in area of responsibility Maintain regular communication with EPIC and associated vendor representatives Work with EPIC and associated vendor representatives and stakeholders to ensure the system meets the organization’s business needs Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Revenue Cycle software Investigate and analyze end users’ preferences and business operations while making support decisions Analyze new functionality in releases to determine how it should be used; effectively communicate new features to customers Develop and document internal procedures to use in conjunction with Revenue Cycle applications Work with report writers to ensure that customers have the necessary reports; review and revise specifications as needed Keep abreast of developments in the information systems and communications field and evaluate developments for applicability or incorporation into existing applications Evaluate systems, processing, and development needs and recommend additional equipment or new systems Participate in resolutions during outages or periods of degraded system performance Participate in the preparation and authoring of supporting documentation, instruction manuals, and audit trails of program changes in accordance with systems and programming standards Support and maintain the technical literature library and the related system Participate in the planning, development, implementation, maintenance, and evaluation of business information systems Maintain a current understanding of the processes involved in these activities Maintain a detailed understanding and working knowledge of the current business information systems, their functions, and their relationship to other Bronson information systems Participate in the process of revising and implementing changes in both the automated and manual components of the business information systems Provide proactive user support of the Revenue Cycle applications; troubleshoot and resolve processing issues internally and externally Participate in analysis and research related to Revenue Cycle applications Work Environment: Position requires 3 days a week on site in Portage, Michigan or an existing approved remote worker agreement for internal candidates Travel to locations throughout Southwest Michigan to troubleshoot hardware or support software will be required on an ad hoc basis Shift First Shift Time Type Full time Scheduled Weekly Hours 40 Cost Center 1451 Information Technology Data Center (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson! Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. What’s more, our state-of-the-art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time. By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.