HO Region Americas Airbus Avionics

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Job Description:

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Job Summary:  :

Airbus Avionics is a Chamber of Reference for Avionics Equipment' which designs, develops, manufactures and supports a wide panel of strategic products (Flight Control Computers, Flight Warning Computers, Air Traffic System, Radome...) on all Airbus Aircraft Programs & on ATR.

Functionally reporting to the Head of Commercial and Operations, based in France, who sets the global business strategy, the jobholder will:

• Lead all customer support activities for North and Latin America to achieve successfully the business and strategy objectives and the highest customer satisfaction.

• Coordinate and lead available resources in France and in the US to develop the business and increase Airbus Avionics revenues and fulfill Airbus Avionics contractual support commitments to all Airlines, MRO or Brokers in the area, ensuring high level of customer satisfaction.

• Be responsible to develop and maintain close relationships with all Airlines, MRO or Brokers in the area, more specifically with Purchasing, Supplier Management, Engineering and Maintenance teams. He will be the focal point for all Airbus Avionics Support and Services topics, and will be responsible for developing the business and Airbus Avionics repair network market share increase.

• Be responsible, In the purpose of ensuring Airbus Avionics presence in the Americas, for maintaining up to date available partnerships alternatives for Avionics and Radomes authorized repair network, to be able at all times to reconfigure partnerships by leading contractual negotiations.

Primary Responsibilities: 

Be the single focal point for all the airlines in North and Latin America for all the topics related to Airbus Avionics products: 35%

• Monitor closely customer satisfaction

• Maintain a direct and close relationship with key contacts through regular customer visits and meetings, with at least 1 visit per airline per year and a dedicated contact with the largest airlines (AAL, DAL, UAL, ACA, AVA, LATAM)

• Be accountable for ensuring a high level of support and services to Customers. To do so, you will closely collaborate with your colleagues within the Engineering Support team and with Customer order desk officers having a collective objective to ensure Customers Satisfactions in the Airbus Avionic Products and support performances.

• Be the voice of Airline Customers within Airbus Avionics

The head of Region – Americas will be responsible for Airbus Avionics repair network: 35%

• Ensure that the current repair stations have the necessary means and support to accomplish their duty , with the expected performance (Repair material, tools, documentation, engineering support).

• Maintain a clear vision of repair network alternate schemes and keep a relationship with potential future partners for the Avionics business as well as the Radome.

• Lead contract negotiation phases with partners with the back-up of the Contract Manager, for contract update, renewals or New partnerships

• Day-to-day operational problem solving and decision taking (pricing, stock, repair priorities)

• Follow-up on a weekly basis the volumes and repair performance of the different repair stations.

• Ensure Partners representing Airbus Avionics, are behaving as per Airbus Values.

• Ensure Airbus Avionics commercial policy is well deployed with local Partners, and support any Partner’s marketing initiatives, if relevant.

• Be an active contributor of the Airbus Avionics Customer Support Profit & Loss challenges, actively participate in the several Department OP/Forecast construction.

The Head of Region will lead business development activities and contract negotiation: 30%

• Coordinate commercial proposals to Customers (Airlines, MRO, Brokers) in the area with the back-up of the contract manager based in Toulouse and lead the sales negotiations with MRO, Brokers customers 

• Identify new opportunities through liaison with other Airbus and Airbus Group organizations, especially those based in Americas

• Deploy the Airbus Avionics licensing policy, and ensure any MRO repairing in the Region has an authorised license to repair Airbus Avionics products (Radome & Avionics)

• Promote Airbus Avionics visibility as the OEM for Avionics products and radomes to all Airlines and Brokers in the area

• Push upgrade campaigns towards airlines

• Determine pricing policy and strategy for the business areas that are specific to the Americas

• Monitor Customers economical health to avoid debts on Airbus Avionics sales

Additional Responsibilities:

• He/she represents Airbus Avionics & Simulation to any Airbus executives & representatives

Qualified Experience and Training:  

Education:

• Four-year college degree with post graduate aviation related studies, or equivalence granted via extended experience in the industry.

• Business School would be a plus

Experience:

• 5 years of experience in the Aircraft Maintenance business

• Experience in an Airline, OEM or MRO required

Licensure/Certifications:

Required

• None

Preferred

• None

Travel Required: 

•      30% Domestic and International

Qualified Skills: 

Knowledge, Skills, Demonstrated Capabilities:

• Good technical knowledge of aircraft, an engineering background is a plus

• Good knowledge of the Component repair business

• Strong negotiation skills

• Ability to coordinate internal teams, cross-functionally entities and other companies

• Good adaptation skills

• Very strong autonomy and ability to work alone 

• Strong interpersonal skills

• Creative in seeking opportunities, proactive in challenging the status quo through the ability to propose new ways of working.

Preferred

• Good knowledge of Airbus organization

• Robust Business development and creativity  mindset

• Eager to work in a dynamic and unframed environment

Communication Skills: 

• Excellent level of English required (Spoken, Written, Influencing)

• Good level of French required

• Spanish is a plus

Complexity of the Role:

The job holder has to be autonomous in providing technical, commercial and contractual recommendations, within the delegation granted by Airbus SAS. 

The job holder is required to interact with Airline customers, heads of engineering or Executive representatives.

Level of Decision Making:

• The job holder is required to make operational and tactical decision, in autonomy. 

Organizational information:

• The job holder is reporting operationally to the Head of Commercial & Operations, in  Airbus Avionics Customer Support, and locally to the HO Customer Service Latin America . 

Direct Reports: 

Is this a people manager? No 

# of Exempt Reports: 0     

# of Non-exempt Reports: 0      

Job Dimensions: 

The Job holder is responsible for 

• 10M$ revenues generated through repair and spares sales.

• Responsible for the Airbus Avionics global perception from Airlines – measured through the annual Airbus Supplier Support Survey

• Contribution to Airbus CSIP though quality of customer support

• Represent Airbus Avionics at the AMC (Avionics Maintenance Conference) and at the MRO aviation show

• Represent Airbus Avionics for the Material Readiness Conferences to help Airbus build their assets in case of new aircraft introduction of fleet increase

• Being the Airbus Avionics representatives with Airbus communities such as Customer Services and Sales.

Nature of Contacts:

The job holder is required to negotiate with any Customer Engineering, Procurement  & Executives representatives, coordinate internal stakeholders in Customer Support, Procurement to ensure a good perception & sales activity of Airbus Avionics 

Physical Requirements: 

• Onsite or remote:  70% on site, 30% remote 

• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings every day

• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms, daily.

• Speaking:  able to speak in conversations and meetings, deliver information and participate in communications daily.

•  Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts, daily.

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. - N/A

• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. N/A 

• Pushing / Pulling:  able to push and pull small office furniture and some equipment and tools, once or twice a year

• Sitting:  able to sit for long periods of time in meetings, working on computer, daily. 

• Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving daily.

• Standing: able to stand for discussions in offices or on production floor daily.

• Travel:  able to travel independently and at short notice several times a year

• Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office and production areas including uneven surfaces daily. 

• Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site - N/A

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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