Event Sales Coordinator

Event Sales Coordinator

The Event Sales Coordinator is responsible for sales and planning of all assigned social/corporate/wedding events with Village Hospitality Group. This role will evolve as business matures and will include sales, planning, operations, and team development.

Primary Responsibilities:

Event Sales

• Assist in creation of all systems as related to event sales (i.e Lead management, Sales process, Weekly reporting, Event pricing and offerings, Revenue analysis)
• Establish relationships with existing clients and develop marketing program for attracting new business
• Field event inquiries and manage sales process from inquiry and tour to follow up and booking
• Maintain targeted conversion rate and revenue goals for consistent growth of the corporate program
• Identify the client’s requirements and expectations for each event.
• Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order.
• Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards.
• Implement continuous improvements to corporate program and addition of new revenue streams
• Attend local and regional tradeshows and community events
• Establish and strengthen relationships with industry vendors

Service Direction

• Plan service strategies for different function types/sizes
• Develop and maintain our steps of service
• Create and promote a culture of excellent customer service
• Alcohol inventory management and bar service
• Manage all event set-up, tear down, and follow-up processes

Team Development

• Coach and empower team members to develop solutions independently without relying on you to make all the decisions
• Create a collaborative environment where ideas are nurtured and developed
• Develop and implement ongoing training programs with the FOH Manager

Production Management

• Develop and refine production workflow/process
• Event operations planning; coordinating logistics for events
• Facilitate weekly Production Meetings, integrating all necessary departments

Event Execution

• Oversee Event Management and work events as an Event Manager when needed
• Facilitate problem-solving and post-mortem process for event improvement

Customer Service

• Resolve customer complaints
• Emergency support
• Oversee field troubleshooting for Events

Knowledge and Skills:

Leadership & Interpersonal Skills:

• Strong communicator (both oral and written)
• Team oriented (cooperative and collaborative)

Computer Literacy:

• Ability to use software to author and organize procedures, communicate and share documents, and create tools for the team
• Ability to use Office 365 (Especially Word, Outlook, Teams, and OneDrive)

Self-Starter / Personal Discipline:

• Dependable, reliable
• Self-motivated, autonomous, goal-driven
• Multi-tasker; comfortable wearing many hats
• Not afraid to get hands dirty and do what needs to be done
• Creative problem solver, resourceful

General:

• Strategic thinker with a systematic approach to event execution and team management
• Detailed oriented, with a focus on process
• Able to take a step back and see the big picture
• Excellent organizational abilities
• Ability to lift and move items that weigh up to 50 lbs
• Flexible schedule including evenings and weekends

Job Type: Full-time

Pay: $38,367.32 - $60,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Weekends as needed

Experience:

• Event planning: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Relocate:

• Powhatan, VA 23139: Relocate before starting work (Required)

Work Location: In person

Salary : $38,367 - $60,000