What are the responsibilities and job description for the Engineer Field Service Representative position at 1975 EMD Millipore Corporation?
Work Your Magic with us! Start your next chapter and join MilliporeSigma.
Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
Your Role
At MilliporeSigma, as the Engineer Field Service Representative, you will be building customer rapport while providing top notch services to our clients. The position is based in the Boston MA area. When not at field customer sites, you will be in the Bedford MA Repair Center working alongside the Repair Center staff completing the same duties in-house.
- Provide professional service on a timely basis including installations, preventative maintenance, repairs, and calibration following defined procedures and respecting customer on-site rules and regulations. Response time for service can range from 24 hours on-site to up to 4 weeks.
- Service at customer sites of scientific instrumentation manufactured by MilliporeSigma including BioMonitoring-Biocontrol instruments. Service may be expanded to include Immunoassay instruments and Laboratory Water Purification Systems.
- Accurate and detailed completion of Work Orders and related documentation.
- Provide customers with appropriate documentation of work completed, including but not limited to Service Reports and Instrument Calibration and Performance Reports.
- Maintain timely, courteous, effective, and professional communications between all customers, internal and external.
- Meet business expectations including response time, work order completion rates, and customer satisfaction survey results.
- Maintain physical consignment inventory in accordance with SOP (within suggestion value limits and maintain accuracy compared to actual and documented inventory).
- Maintain tools and test equipment in proper working order and calibration.
- Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool.
- Submission of expense reports every two weeks.
- Assist with training engineers as needed.
- Travel up to 30-40% both domestic and international. Travel is usually planned 3-4 weeks in advance, but occasionally may be required on shorter notice. Sometimes local, but usually 1-3 days overnight travel in the United States or Canada. Some training may require travel to Europe
- Work outside of normal business hours as business needs dictate, including willingness to work overtime
Physical Attributes :
Who You Are
Minimum Qualifications :
Preferred Qualifications :
What we offer : We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!
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