Assistant to Sales and Customer Service Director

We are looking for a high level Assistant to Sales and Customer Service Director. The role of the Assistant to Sales and Customer Service Director is to be customer-focused by putting people first during every interaction. This person must be able to handle multiple accounts and be detailed orientated. This position will report directly to the Sales and Customer Service Director. They will also work closely with the production, quality, accounting, and shipping & receiving department. The qualified candidate must be able to handle stressful situations.

 Job Duties:

• Maintain manufacturing based customer accounts.  Each customer has unique processes. 
• Implement CRM software and maintain incoming information.
  • Will require internal follow up with other departments. 
• Create and maintain physical and electronic records
  • Quote logs - new and existing business
  • Potential business log - periodic status reporting
  • Customer agreements/NDAs
• All quote preparation and submission, electronic quote submission.
• Knowledge of USMCA
• Understanding and daily use of HUBSPOT
• Creating sample costing
• Updates on House accounts
• Following up with Engineering and Sales 
• Maintain customer visit schedule
• Help to create tools/documents for sales and customer onboarding
• Work closely with production, quality, accounting, purchasing and shipping/receiving
• Other duties as assigned

Requirements and Qualifications:

• Great communication abilities, including written and verbal communication
• Time-management skills to respond to customer emails and calls
• Multitasking and organizational skills to work on multiple issues at one time
• Teamwork skills to collaborate with representatives and coworkers in other departments
• Escalating queries and concerns, when necessary
• Interpersonal and customer service skills to ensure positive interactions with customers
• Active listening and the ability to determine what customers need
• Detailed oriented
• Computer knowledge of Microsoft Applications - Outlook, advanced Excel skills; HUBSPOT, CRM software
• Self-driven
• Must be accurate with numbers and order entry
• Ability to adapt as the company grows and changes
• Previous manufacturing, accounting and scheduling experience helpful

This position is Monday – Friday 8:00 a.m. to 5:00 p.m., over-time as needed. Wages determined by qualifications.  Full benefit package included: medical, dental, vision, short term disability, long term disability, accident, critical care, life insurance and 401k with matching.