What are the responsibilities and job description for the Sales & Catering Manager - Wedding & Social position at 301 South Academy Management?
Job Description
Job Description
Description : Position Summary :
The Mayton Hotel is a 44-room independent, boutique hotel located in the heart of downtown Cary and backs onto the beautiful Downtown Cary Park. We value and support the community; believing relationships are the cornerstone to a successful, sustainable sales effort.
The Mayton Sales & Catering Manager (S&CM) is a key position to the hotel’s success and unique in that this individual will manage both the sales and events detailing phases of their booked business. The S&CM will respond and solicit group business through direct sales efforts, relational selling, marketing, and tours and events that enable the hotel to meet and / or exceed sales and revenue goals. They will also be the group’s main point of contact throughout the sales process and responsible for selling group room blocks, catering, detailing banquet event orders, and seamlessly communicating the customer’s needs to the operations team. The S&CM generates top-line group rooms and catering revenue, build / strengthen client relationships, and provide service excellence.
Overall Responsibilities :
- Live out and advocate the core values of Inspire Wonder, Foster Hospitality, Pursue Excellence, Demonstrate Intentionality, and Cultivate Community.
- Advocate service excellence, professionalism, teamwork, and an environment to have fun, learn and succeed.
- Handle inquiries, solicit, negotiate, and confirm new and repeat group, meeting, and catering business through mining new & existing accounts, lead follow-up, referrals, prospecting, etc.
- Monitor direct and indirect lead channels responding appropriately and timely to all sales & catering leads.
- Schedule site visits and give assistance to walk-in clients providing them with an informative and positive experience.
- Hotel-customer liaison ensuring customer satisfaction throughout the entire sales process.
- Follow the established sales process standards and policies.
- Plan, up-sell, and coordinate function details with client to include function space requirements, meeting / event times, equipment, audio visual, menu, and billing, etc.
- Prepare and execute sales contracts, banquet event orders, and group resumes to ensure quality product delivery and customer satisfaction.
- Develop and implement creative sales strategy to achieve individual sales goals by analyzing historical, current, and future hotel / market / industry trends.
- Develop and continually enhance relationships with key clients.
- Maintain accurate, legible records and files consistent with established sales and catering systems.
- Participate in training, tradeshows, community, industry, and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
- Perform special projects and other responsibilities as assigned.
- Attend weekly internal meetings and provide business updates.
- Work effectively with a sense of urgency and focus.
Requirements :
Skills and Abilities :
LOCATION : The Mayton Hotel, Cary NC
TRAVEL & SCHEDULE : Local travel. Mixture of weekday & weekends based on customer needs and demand.
REPORTS TO : Director of Sales & Catering
COMPENSATION : Starting salary between $50-$60k dependent upon experience. In addition, we offer a comprehensive benefit offering including paid time off, holiday pay, company sponsored health insurance including vision, dental, and wellness rewards program, and access to a company matched IRA retirement plan.
Salary : $50,000 - $60,000