What are the responsibilities and job description for the Help Desk Technician position at 3Fold IT, LLC?
***Applicants must live in the Greater Milwaukee Area at the time of applying***
3Fold IT is an I.T. Managed Services Provider that serves clients in the Greater-Milwaukee area. We are looking to hire a Tier 1 Help Desk Technician for our Tech Services team as soon as possible. This is an excellent opportunity for someone just out of school that has a customer service based mindset or a Tier 1 support person looking for a new opportunity.
The primary responsibility of this position is to answer calls from clients and log tickets. Additionally, you will be monitoring multiple ticket queues to triage and escalate tickets to the appropriate people.
Punctuality, attention to detail, the ability to learn quickly and retain information are all paramount to being successful in this role.
Requirements
- Associates Degree or better in an Computer Science discipline or at least 1 Year of documented experience working in an I.T. help desk environment.
- Valid Wisconsin Driver's License
- Must pass a standard employment and criminal background checks
- Functional knowledge of basic I.T. networking and end user computing.
- A certification preferred.
The standard hours for this position are 8AM to 5PM M-F with rotating on-call every 4 weeks. This position is based out of our Wauwatosa office located in the Mayfair Collection on 112th & Burleigh. We offer 401K with company match. Annual stipends for cell phone, home internet and health insurance as well as a casual dress code!
Job Type: Full-time
Pay: $48,000.00 - $58,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Application Question(s):
- Do you have an Associates Degree or better OR more than 1-Year experience working in an I.T. Help Desk?
Ability to Relocate:
- Milwaukee, WI 53222: Relocate before starting work (Required)
Work Location: In person
Salary : $48,000 - $58,000