What are the responsibilities and job description for the Branch Manager position at 3Rivers Federal Credit Union?
TEAM: SERVICE RESOURCE CENTER: BRANCHES BAND: 6
Position: Branch Manager
Reports To: VP Branches or AVP of Branches
Type: Exempt
Manages: Assistant Branch Manager, Member Relationship Coordinator, Member Sales Specialists, Retail Service Specialists, Service Representatives People Manager
Reports To: VP Branches or AVP of Branches
Type: Exempt
Manages: Assistant Branch Manager, Member Relationship Coordinator, Member Sales Specialists, Retail Service Specialists, Service Representatives People Manager
POSITION SUMMARY
The Branch Manager routinely assesses branch team’s performance against known Measures that Matter and identifies strategies to produce results. Provides effective coaching & development to identify both areas of strengths and weaknesses in branch & individual performance. Creates Individual Development Plans, conducts Performance Evaluations, and handles Disciplinary Actions for all direct reports. Identifies bench strength to maintain effective service levels. Is outcome oriented and ensures team’s time, talent, and productivity is aligned to generate results. Networks effectively to create an external presence in the community.
Approves payroll and vacation requests as needed to ensure membership needs and work/life balance is achieved. Maintains user-level knowledge of relevant software and systems such as Core, Lending, Budget, Payroll, Compliance, Coaching, etc. Executes effective delegation & monitoring to direct day-to-day activities of team to ensure member satisfaction and reinforce branch objectives and priorities. Uses facilitation skills to ensure compliance with all regulatory agencies, laws, policies, and procedures. Handles all escalated member issues to resolution and follows up with internal team as necessary.
ACTIVITY & KNOWLEDGE REQUIREMENTS
Work Environment
- Normal accessibility of branch and corporate work sites required for the position.
- Normal exposure to cramped spaces, loud noises, dust, and work safety hazards.
- Normal amount of extended work hours required.
Physical Effort
- Normal physical mobility, which includes movement from place to place on the job, taking speed and distance into account.
- Normal physical agility, which includes ability to maneuver body while in place.
- Normal physical strength to handle routine office materials and tools.
- Normal physical strength to handle 50-pound object, taking frequency into consideration.
- Normal dexterity of hands and fingers.
- Normal coordination, including eye-hand, hand-foot.
- Normal endurance.
Knowledge Requirements
- Strong analytical, project management and supervisory skills
- Strong knowledge of all electronic delivery products, other credit union products and services
- Strong sales coaching skills
- Knowledge of markets, competitor activities, problems and developing trends within assigned location
- Loan trained and qualified with knowledge of the fundamentals of lending, policies, and principles
- Thorough knowledge of all deposit, small business and consumer loan products
- Professional appearance and demeanor, good interpersonal relations skills, and positive and optimistic outlook.
- Ability to establish and maintain positive working relationship with management, peers, employees, and vendors.
- Thorough knowledge of security, records management, purchasing, and insurance principles, practices, and techniques, preferably in a financial institution environment.
- Adheres to all federal, state and credit union regulations and policies.
EDUCATION AND/OR EXPERIENCE
- High School diploma or equivalent
- 2-4 year college degree in business or related field
- 3-5 years’ experience in management of branches, call center, retail, operations, and/or lending
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