General Manager/Operations Manager (Lodge- Year Round)

Position Summary

The General Manager will lead the overall operations of a picturesque lodge set in the heart of Montana’s natural beauty. The ideal candidate will ensure smooth day-to-day functions while delivering memorable guest experiences and overseeing sustainable growth. This role demands an innovative leader who can merge hospitality excellence with community and environmental stewardship.

Key Responsibilities

Operations Management

• Oversee lodge operations, including guest services, housekeeping, maintenance, food and beverage, and outdoor programming.
• Maintain high standards of cleanliness, safety, and facility maintenance across the property.
• Manage infrastructure improvement projects, renovations, and operational upgrades in collaboration with ownership.
• Develop and maintain vendor contracts, ensuring reliable and cost-effective services and supplies.

Guest Experience

• Curate personalized, unforgettable experiences in line with the lodge’s rustic elegance and nature-focused appeal.
• Collaborate with the culinary team to develop menus featuring local and seasonal ingredients.
• Design and implement unique recreational activities and events, connecting guests with the region’s outdoor wonders.
• Handle guest feedback and concerns professionally to maintain high satisfaction and repeat visits.

Financial Management

• Develop and manage the lodge’s annual operating budget to optimize profitability.
• Analyze revenue streams, monitor costs, and identify growth opportunities.
• Implement strategies to boost room occupancy, dining revenue, and special events.

Team Leadership

• Recruit, train, and mentor a dedicated team committed to delivering superior hospitality.
• Foster a collaborative and motivated work environment that encourages staff retention and development.
• Create and manage staff schedules, payroll, and performance evaluations.
• Build strong relationships with local and seasonal staff to ensure operational continuity.

Sustainability and Community Engagement

• Implement sustainable and eco-friendly practices to preserve the surrounding environment.
• Partner with local vendors and artisans to showcase regional products.
• Serve as a key community liaison, supporting local events and conservation efforts.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field; equivalent experience will be considered.
• 3-5 years of leadership experience in hospitality, ideally in resorts, lodges, or boutique hotels.
• Strong team leadership and client relationship-building skills.
• Financial management expertise, including budgeting, cost control, and forecasting.
• Excellent organizational and project management abilities.
• Superior communication and problem-solving skills.
• Appreciation for outdoor recreation and sustainable hospitality.

Preferred Skills & Attributes

• Knowledge of remote, nature-focused destinations.
• Experience planning outdoor programming (e.g., hiking, water sports, wildlife excursions).
• Flexibility to work weekends, holidays, and evenings as needed.
• CPR and First Aid certification preferred.
• Experience managing improvement or renovation projects.

Compensation & Benefits

• Salary Range: $85,000 - $115,000 annually, based on experience.
• Housing: On-site housing or housing stipend.
• Comprehensive medical, dental, and vision benefits.
• Retirement plan options.
• Paid time off, holidays, and sick leave.
• Professional development opportunities.
• Access to lodge amenities and recreational activities.

About the Lodge

Nestled in a serene and pristine setting of Northwestern Montana, this rustic yet refined retreat offers visitors an escape into nature. With its breathtaking views, tranquil lakefront, and abundant outdoor activities, the lodge delivers exceptional hospitality while maintaining a deep commitment to environmental preservation and community values. Our mission is to create a warm and welcoming space where guests can unwind, reconnect with nature, and immerse themselves in the local culture.

Job Type: Full-time

Pay: $85,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Relocation assistance
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Work Location: In person

Salary : $85,000 - $115,000