What are the responsibilities and job description for the Training Center Support Administrator position at 55 CAE Civil Aviation Training Solutions Inc?
About This Role
Join CAE, a leader in aviation training, as a Training Center Support Administrator!
Location: Onsite in Phoenix, AZ
Position Type: Full-time
Overview:
Are you organized, customer-focused, and able to handle multiple tasks efficiently? CAE is looking for a Training Center Support Administrator (TCSA) to ensure smooth operations and excellent customer service at our training center. As the main point of contact for customers, clients, and guests, you will provide essential information and support.
Key Responsibilities:
- Customer Interaction: Greet and assist customers, clients, and guests.
- Coordination: Collaborate with different teams to meet customer needs.
- Information: Provide details about training schedules, logistics, and other requests.
- Facility Management: Ensure the training center is ready and organized.
- Issue Resolution: Handle any issues that arise and suggest improvements.
- Survey Management: Collect customer feedback and report to leadership.
Specific Duties:
- Update TSA status and collect check-in documents.
- Assist with check-in and badge creation.
- Manage office supplies and instructor uniforms.
- Support monthly customer surveys.
- Keep contact information up to date.
- Coordinate with security and manage lost & found.
Qualifications:
- Skills: Proactive, resourceful, and a go-getter.
- Experience: 2 years in a similar role. Aviation experience preferred.
- Technical Skills: Advanced in Microsoft Excel, Word, SAP, Oracle. Ariba experience is a plus.
- Customer Service: Experience in customer service roles is required.
- Bilingual: Preferred
This role is perfect for someone who enjoys helping others and managing operations. If you are ready to join a dynamic team and make a difference, we encourage you to apply!
Apply now and be part of CAE, where your skills and dedication will help shape the future of aviation training.
Position Type
RegularCAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.
If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com.
