Administrative Program Assistant I

Job Description: Position reports to Administrative Manager and operates in administrative program areas performing a broad array of front office and program related objectives (greet and assist customers/constituents, screen benefit applications, field phone calls, review mail and correspondence, scan documents into case management system) that requires application of
program knowledge, office/administrative practices, State policies and procedures. Incumbent provides administrative support to supervisor, management team, Director, and other staff within the
department; manages confidential and highly sensitive data; research and relays information related to program area; responds to various inquiries from clients. Deliver information to customers regarding programs, services, and policies of department; schedule appointments; assist
with interpretation of State documentation; other duties as assigned. Position requires performing work in the community that may occur outside of business hours. Possible limited telework options.
All other duties as assigned.

Minimum Qualifications: Sound knowledge of office and administrative practices and procedures; proficient verbal and written communication skills; ability to effectively interact with the public. Experience using Microsoft Office Suite and standard office equipment; demonstrated ability to read and understand written materials and oral instructions, analyze and evaluate administrative situations; exercise appropriate judgement and discretion in various situations; exhibit emotional
intelligence in dealing with people; provide exceptional customer service. Experience establishing and maintaining case records, accessing and retrieving data, creating reports and manipulating data. Knowledge of confidentiality principles and maintaining confidentiality of documents and information.
Capable of planning and organizing a myriad of tasks including data entry; drafting, preparing, and editing correspondence; purging files; establishing and sustaining working relationships with staff and providing customer service to the public. Skilled in using computers/laptops; assist with departmental IT needs; basic arithmetic and comprehension; interpreting and adhering to oral and written policies, procedures, rules and regulations. Must be willing to participate in various community events.

Preferred Qualifications: High school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Background using State related applications (VaCMS, SPIDeR, EPPIC) and any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities. Knowledge of local Department of Social Services.
Bilingual – English/Spanish reading/speaking skills.

Special Requirements: Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen.
The investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results from the required checks and screenings.
Valid Commonwealth of Virginia driver’s license is required, in addition to a driving record that meets agency standards. Must be willing to participate in community shelter operations during disasters and/or emergencies. After hours on-call coverage on a rotating basis may be required.

The core hours for this position are Monday through Friday from 8:00am - 4:00pm with 1-hour for lunch.