What are the responsibilities and job description for the Director of Operations position at 8-koi, Inc.?
Job purpose
To provide Operations direction for Cape Design Engineering (CDE) a wholly-owned subsidiary of 8-koi; a diverse Florida based service and consulting company that has been providing outstanding results for our clients for over a decade.
Position Overview:
The Director of Operations is a strategic leadership role for CDE and is responsible for ensuring that our clients derive maximum value from our products and services. This individual will lead a team of administrators, planners and managers, develop strategies to enhance client relationships, and align customer initiatives with overall business goals. The ideal candidate is both a visionary leader and a hands-on strategist with a passion for process improvement.
Duties and responsibilities
- Leadership and Team Management:
- Lead, mentor, and manage a multidisciplinary team for operational effectiveness, reliability and customer satisfaction.
- Foster a collaborative culture that promotes innovation, quality, and continuous improvement.
- Provide strategic direction and leadership to team members, encouraging professional growth and development.
- Project Management and Execution:
- Allocate resources efficiently and manage administrative processes to align with company goals.
- Communicate front-office customer satisfaction, risks, and issues to senior management and stakeholders, ensuring transparency and effective decision-making.
- Technical Guidance:
- Provide expert technical guidance and support to the administration and operations teams.
- Collaborate with cross-functional teams, including product management and marketing, to define technical requirements and develop innovative solutions.
- Stay up to date with industry trends and best practices, driving continuous improvement in engineering and operational processes.
- Strategic Planning and Development:
- Develop and implement strategies to enhance the company's engineering and operations capabilities.
- Identify and evaluate new opportunities for innovation and growth in line with the company's mission and objectives.
- Manage the budget and resources for the administration and operations departments, ensuring cost effectiveness and efficiency.
- Drive client retention and expansion through sales forecasting, resource planning, business development and traction planning.
- Quality Assurance:
- Identify/Capture processes that all engineering and operational projects meet rigorous quality standards and compliance requirements.
- Maintain best practices for quality assurance, including code reviews, testing, and documentation.
- Champion a culture of quality and operational excellence across the organization.
- Facilities support:
- Plans, supervises, coordinates, and assigns work activities for the HQ facility and ensures jobs/tasks are completed on schedule and within budget
- Determines repairs needed on equipment; makes or obtains cost estimates
- Identifies facility financial forecasting and annual budgeting
- Prepares and supervises the development and management of various capital improvement and special projects associated with building repairs, renovations, and maintenance
Qualifications:
- Education: Bachelor’s degree in Engineering, Design, Architecture or related field.
- Experience:
- Minimum 10 years’ experience in a technical leadership role, managing engineering teams and projects.
- Strong technical background.
- Skills:
- Strong leadership and team management abilities.
- Exceptional communication and interpersonal skills.
- Strategic thinker with the ability to execute operational initiatives.
- Attributes:
- Client-focused mindset with a passion for delivering value.
- Analytical and results-oriented.
- Adaptable and able to thrive in a fast-paced environment.
- Must be able to obtain and maintain US Government Secret Security Clearance
