What are the responsibilities and job description for the IT Support Technician position at 8108323?
The IT Support Technician role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required. They will cover our Ruston, LA production facility, as well as our retail locations in the north/west part of the state.
Essential Duties & Responsibilities
- Acts as the initial point of contact for all computer and system-related concerns from employees.
- Diagnoses problems to resolve calls on various supported computer hardware, software, and operating systems.
- Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
- Collaborates with Director of Technology to ensure efficient operation of the organization's desktop computing environment.
- Supports development and implementation of new computer projects and new hardware installations.
- Administers and resolves issues with end-user workstation network software products.
- Receives and responds to incoming calls, pages, and/or work orders regarding desktop problems.
- Ensures that desktop connections, i.e., network jacks, are in proper working order.
- If necessary, liaise with third-party support and PC equipment vendors.
- Performs related duties consistent with the scope and intent of the position.
