What are the responsibilities and job description for the Reservations Coordinator position at 9007 Radisson Blu MOA Management, LLC?
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.
The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Position SummaryThe role of the Reservations Coordinator is to have the knowledge of the hotel and the technical skill when responding to guest telephone calls and inquiries regarding reservations. This role requires an effective and engaging hotel professional where communication is the key when speaking to fellow colleagues and guests.
Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.
Key Responsibilities
Support the Sales & Catering Team for Group Room Block Needs
Creating Passkey Booking Links
Communicating with Group Contacts on Reservation Needs
Inputting Group Rooming Lists
Maintaining All Group Billing/Routing
Updated Group Resumes with Group Reservation Details
Managing Small Room Blocks
Support the Hotel’s Airline Crew Accounts
Inputting Monthly Crew Manifests
Managing Changes up until Arrival
Support Front Desk and Accounting in Crew Management
Support the Hotel’s Business Travel Negotiated Accounts
Making Reservations for Regular/Repeat Clients
Serving as Main Point of Contact for Local Accounts
Support the Hotel’s Revenue Director in Managing External Booking Channels
Consistently Offer Professional, Friendly and Engaging Service
Proudly Promote the Hotel Facilities, Looking for Opportunities to Enhance and Add a Personalized Experience
Booking and Processing Reservations on All Booking Channels
Processing all External and Internal Calls Regarding Guestroom Reservations by Redirecting Calls to Central or Directly Assisting the Caller
Maintaining Accurate Records to Maintain Data Integrity
Follow Department Policies, Procedures and Service Standards
Take Initiative to Add a Personalized Experience for Every Guest
Listens, Apologizes with Empathy, Finds a Solution and Follows Through When Resolving Guest Problems
Creates 100% Guest Satisfaction by Providing the Radisson Blu Experience Through Performance that Demonstrates the Standards of Genuine Hospitality and Exceeding Guest Expectations
Provides Yes I Can! Genuine Hospitality and Teamwork on an Ongoing Basis
Assumes the Responsibility to Notice When the Guest is Not Satisfied and Uses Their Best Judgment as to When it is Appropriate to use the 100% Guest Satisfaction
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirements/Skills
Ideal Candidate will have a Minimum of One-Year of Hotel Front Desk or Reservations Experience, Other Hotel Experience or Experience in a Customer Service Environment
Experience in Opera PMS System Preferred
Experience with Excel Preferred
Strong Verbal, Written and Interpersonal Skills
Works Well Independently or as Part of a Team
Strong Attention to Detail
Commitment to Exceptional Guest Service
Ability to Maintain a Positive and Professional Attitude when Handling all Situations
Adhere to the Policies and Procedures of the Hotel
Working Knowledge of Computer and Math Skills
Physical Demands
• Ability to stand for extended periods of time
• Ability to occasionally lift, carry, push or pull up to 50 pounds with assistance
• Good manual dexterity for the use of common office equipment
• Valid driver’s license
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
