What are the responsibilities and job description for the Front Desk Agent/Concierge wanted in Baltimore, MD position at A-Class Concierge Services LLC?
Company Overview
A-Class Concierge Services LLC is a leading hospitality and customer service staffing company that specializes in providing outsourced concierge and front desk services across the northeast and other regions of the US. Our mission is to enhance client experiences by delivering exceptional staffing solutions tailored to their unique needs.
Summary
As a Front Desk Agent at A-Class Concierge Services LLC, you will be the first point of contact for our clients and their guests, ensuring a warm welcome and efficient service. This role is vital in upholding our commitment to excellence in hospitality and customer service.
Responsibilities
- Greet guests warmly upon arrival and provide them with necessary information about the facility.
- Manage front desk operations, including check-ins, check-outs, and reservations.
- Respond promptly to guest inquiries and resolve any issues or complaints effectively.
- Maintain a clean and organized front desk area to ensure a professional appearance.
- Assist with administrative tasks such as phone calls, emails, and scheduling appointments.
- Collaborate with other staff members to ensure seamless service delivery.
- Provide local information and recommendations to guests as needed.
- Ensure compliance with company policies and procedures regarding guest interactions.
Qualifications
- Proven experience as a Front Desk Agent or similar role in hospitality or customer service environments.
- Strong guest service skills with a focus on creating positive experiences for clients.
- Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to handle guest inquiries professionally and efficiently under pressure.
- Familiarity with hotel management software is a plus but not required.
- Strong organizational skills with attention to detail in managing multiple tasks.
If you thrive in a dynamic environment where you can make a difference in guest experiences, we invite you to apply for the Front Desk Agent position at A-Class Concierge Services LLC today!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- 401(k)
- Health insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Night shift
- Overnight shift
- Weekends only
Work Location: In person
Salary : $15