What are the responsibilities and job description for the Customer Service Representative position at A-Gas Americas?
Fire Protection Customer Service Representative
Who are we?
A-Gas is a global leader in Lifecycle Refrigerant Management. As the world's largest refrigerant reclamation company, we constantly strive to drive technology and innovation into our business to continue providing our customers with the best environmental solutions. For more information on A-Gas, please visit us at www.agas.com/us.
What will you do?
The Fire Protection Customer Service Representative is responsible for interacting with customers to address inquiries, resolve issues, and provide product or service information. They play a crucial role in ensuring customer satisfaction by offering prompt, professional, and courteous assistance across various communication channels, such a phone, email and chat.
Why A-Gas?
Comprehensive Benefits:
- Affordable health coverage for employees and your family
- Low-cost Dental and Vision benefits
- 401k retirement with company match
Work-Life Balance:
- 10 Paid Holidays, plus 2 flex days for your use
- Generous paid time off for personal, vacation, parental, and medical leave
We're Committed to Your Growth:
- Comprehensive training program to help you learn and excel
- Opportunities for certifications and professional development
Key Responsibilities
- Provide professional and friendly service to customers, whether face-to-face, written or verbal, in order to promote A-Gas America's in the Fire Protection marketplace
- Maintain customer records, including the creation of new debtors and the storage of completed sales documents, to ensure information is accurate, up-to-date, and easily accessible
- Contact customers regularly to provide information regarding order fulfillment, stock inquiries, and delivery schedules, so that customers are kept up to date with current situations
- Ensure customer complaints are processed per the quality assurance procedure and necessary action is taken, where required, to rectify the situation
- Provide support to other team members in the completion of daily tasks and during times of absence, to ensure full functionality of the customer service team at all times
Experience and Qualifications
Essential
- High School Diploma or equivalent required; associate degree preferred
- Ability to organize, prioritize tasks, and handle numerous assignments simultaneously
- Ability to maintain a high degree of confidentiality
- Proficient in Microsoft Office, SAP, Salesforce, Excel, and other internet applications
- Ability to work in a fast-paced environment
Desirable
- 3 years in Customer Service
- AP/AR experience is a plus
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran status.
