Conference Coordinator

Job Summary
To achieve hotel revenue, profit and customer satisfaction goals by coordinating the execution of events with clients and hotel operational departments.

Qualifications
High School diploma or equivalent is required with college course work in related field preferred. Experience in a hotel or a related field is required.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Proficiency with Delphi FDC preferred but not required
• Experience in event management, hospitality or related field required

Responsibilities

• Coordinate event logistics with clients prior to events.
• Create clear and concise detailed BEOs and room diagrams to ensure successful events.
• Conduct on-site client inspections to illustrate available services.
• Focus on the customer by responding to clients in a timely manner, anticipating needs, meeting and exceeding expectations.
• Prepare and distribute weekly BEO packets to operational departments.
• Communicate effectively with customers and hotel operational teams to ensure all information related to groups is conveyed smoothly.
• Ensure that work is accurate, thorough and to the highest standards.
• Work constructively in a positive manner with operational teams. Foster teamwork and motivate coworkers to sustain exceptional levels of performance.
• Attend BEO meetings with key hotel personnel to review upcoming event details.
• Communicate hotel policies effectively to clients and enforce appropriate fees.
• Give personal attention, take personal responsibility and use teamwork when providing guest service.
• Think critically and creatively under pressure to develop innovative approaches and solutions to challenges, whether in the planning process or on-site during events.
• Monitor customer satisfaction with clients. Follow up with key contacts while on-site to assess satisfaction.
• Support direct sales activities and business development initiatives
• Collaborate with the team on sales strategies and opportunities

What You'll Need:

• Excellent communication and interpersonal skills.
• Strong organizational and planning skills, with a high sense of urgency.
• Ability to work well and maintain composure in high pressure situations.
• Ability to work independently and as part of a team.
• Previous conference/banquet experience.

Why Choose Us?

• Great place to work with a team that values both guest and employee experience.
• Comprehensive benefits package, including 401k with company match, competitive wages, and outstanding travel benefits at Hilton hotels worldwide.
• Perks include free parking, complimentary meal during shifts, and monthly employee celebration CARE Rallies.
• We prioritize personal development, teamwork, and success for all team members.
• Enjoy weekly pay & WITHOUT state tax deductions!
• Come for the job, stay for the benefits and exceptional culture.