ORR Youth Shelter - Quality Manager

A New Leaf's licensed and accredited 24-hour youth shelter for children (ages 12-17) that offer specialized case management for the purpose of family reunification. Meals, education, and warm place to sleep are provided along with activities to keep the children’s spirits up and deliver round-the-clock care. Our dedicated staff provide a safe and stable environment in which to foster the optimal growth and development of each child. Supporting objectives include improved physical/Mental health, improved education/vocation skill development and timely family reunification and/or release planning.

Join the mission to make a difference! The ORR Youth Shelter is seeking a dedicated Quality Manager to ensure the highest standards of care and compliance in our services for vulnerable youth. In this role, you’ll lead quality assurance initiatives, implement improvement strategies, and ensure alignment with regulatory requirements to create a safe, supportive, and impactful environment. If you’re passionate about driving positive change and have a strong background in quality management, we’d love to have you on our team!"

Salary: $72,800

Schedule: Monday-Friday 8am-4pm (In Office)

Location: Mesa

Qualifications

Education:

• High School or GED required.
• Degree in Administration, Business or Human Resources, preferred.
  
  

Experience

• Experience with privacy laws, release and retention of information procedures, behavioral health licensing requirements, Joint Commission standards, contract compliance, audit procedures, clinical practices, and non-profit administration.
• Minimum of 3 years working in compliance, quality management, or audits.
• At least 1 year of which is working with child welfare standards, best practices, and compliance issues
• Demonstrate strong verbal and written communication skills.
  
  

Responsibilities

• Conduct on-going CQI PDSA model of quality improvement processes reviews, to ensure continuous compliance in collaboration with all ORR Departments (Management, Youth Care Workers, Case Management, Education, Medical and Clinical),
• Provide all ORR departments streamlined methods of communication while collecting measurable data for quality improvement processes/evaluating key performance indicators.
• Provide monthly reports to ORR Management staff to review/analyze improvement process data, track and trend progress/non-progress and conduct appropriate follow-up.
• Coordinate, establish and maintain all process improvement processes implemented, into A New Leaf’s new intranet site (SharePoint). (Moving from Jotform).
• Monitor/review/follow up on each ORR internal Incident Report submitted. Review CLE information is appropriately documented with these IR’s.
• Review submitted CLE’s to correspond with internal Incident Reports.
• Monitor/review follow up on each shift report submitted, ensuring all CLE information is included.
• Provide quality management process improvement training for ORR staff/departments.
• Collaborate with Department of Child Services (DCS) regarding licensing requirements.
• Prepare and submit applications (new and renewals).
• Obtain and prepare documentation in support of DCS applications, collaborating with other A New Leaf’s Departments (HR, Finance, Operations, QM and Maintenance)
  
  

Compliance

• Class One Fingerprint Clearance Card
• Valid Driver’s License with reliable transportation
• Current Auto Liability Insurance
• 39 Month Motor Vehicle Record
• Must Be at Least 21 Years of Age
• Must be able to provide proof of Immunizations (Varicella, MMR, TDAP & Flu)
• Must be able to pass various background checks
• Must be Bilingual in English and Spanish
• Must pass pre-employment drug test
  
  

Benefits

• Medical, dental, and vision insurance
• 401K
• Paid vacation time
• Paid sick time
• Paid holidays
• Gym Reimbursement
• Education Reimbursement
• Career advancement opportunities
  
  

Apply Now