E-Commerce Customer Success Coordinator

E-Commerce Customer Success Coordinator

A to Z Media is a major supplier of custom merchandise, apparel, print and media products to music labels, bands, schools and businesses. We operate several online e-commerce brands, including Solid-Merch, Mastertrack, and Merch Outfitters which focus on the custom product needs of these content creators and organizations.

We’re seeking a high-energy individual to be our next E-Commerce Customer Success Coordinator to help ensure we deliver extraordinary pre- and post-sales client support. You will support all of our products, working with customers, vendors and colleagues across the company. This roll-up-your-sleeves position is hugely important to the continued fast growth, success and rave reviews of our brands.

Love music? Love merch? Love working on lots of exciting projects? If yes, we’d love to hear from you.

Responsibilities:

• Serve as a primary contact for customers of our e-commerce brands, providing fast and quality email and phone support for pricing, pre-order questions and after-order support.
• Support new project inquiries, offering appropriate solutions to meet client deadlines and budgets and concierge service for offline requests.
• Identify potential problems with new orders, then work with customers to resolve artwork, content or other issues.
• Communicate with suppliers, plants and shipping companies on pre-order and in-production questions about costs, deadlines and other project details.
• Provide graphic production support, including helping customers with artwork questions, creating mockups and preparing art files for our manufacturing partners.
• Serve as a backup to other team members.
• Identify opportunities to improve our websites, processes, products and customer experience.
• Other tasks to meet the changing and fast-growing nature of our business.

Requirements:

• At least 1-3 years of work experience, with at least 1-year experience in customer service, sales support or account management. E-commerce customer service experience a strong plus.
• Self-motivated and able to work independently.
• A relentlessly positive attitude, able to work with clients of every variety and mood.
• Outstanding and efficient verbal, written and listening skills.
• Great organization skills, you can juggle many simultaneous projects.
• Detail-oriented with numbers, design details and aesthetics.
• Efficient – you work diligently and get things done.
• Strong computer application skills.
• Experience with Photoshop, Illustrator or In-Design a strong plus.
• Bachelor’s degree or equivalent work experience

Cover Letter: Please include a short cover letter to be considered for this position.

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Office

Ability to commute/relocate:

• Portland, OR 97211: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Cover Letter - please include a short cover letter to be considered for this position.

Education:

• Associate (Required)

Experience:

• Customer service: 1 year (Required)
• Adobe Creative Suite: 1 year (Preferred)

Work Location: Hybrid remote in Portland, OR 97211

Salary : $42,000 - $52,000