What are the responsibilities and job description for the Desktop Support Technician position at A3 Solutions, Inc.?
Desktop Support Technician
CompTIA A Needed or can obtain within 90 days of hire
SCCM Experience
ServiceNow
Asset Management
Job details :
- Hands on experience in Windows imaging for Windows 10 and Windows 11
- To set up and manage user accounts and permissions to consent access to a network.
- Upholding and testing security, blocking unapproved access.
- Monitoring day to day computer performance.
- Update and maintain the computer inventory and equipment.
- Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
- Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
- Endorse and apply upgrades to systems to ensure durability.
- Assess functional needs to regulate system purchase specifications.
- Resolve hardware and network connectivity issues.
- Validate & approve VPN access for all remote users.
- Assist in technical upgrading and maintaining of entire desktop systems.
- Support in testing and deployment of new applications and systems.
- Train and guide staff hardware and software usage.
- Hands on experience in troubleshooting windows image creation and validation
- Hands on experience in testing the in-place upgrade using windows update and troubleshoot if any issues.
- Excellent communication and verbal skills.
- Experience in handling customer and severity cases.
- Maintains the confidentiality, integrity and accessibility of Windows Imaging
Salary : $21 - $25
