What are the responsibilities and job description for the Desktop Support Technician position at A3 Solutions, Inc.?
Desktop Support Technician - PART TIME ONLY
Supporting 3 locations :
- 1950 Harvest Ave., Fort Dodge, IA 50501 (staff Thursdays)
- 602 Industrial Road, Iowa Falls, IA 50126 (staff Every other Tuesday)
- 1750 South Benjamin Ave., Mason City, IA 50401 (staff Every other Tuesday)
- Support of Windows OS / Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Desktop and Network Support
- Ability to setup, configure and add all hardware.
- Assist Corporate Desk Side Support technicians with large IMAC’s.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Determines and recommends which products or services best fit the customers' needs.
- Imaging and image recovery
- Experience doing break / fix repairs on desktops, laptops
- Install / Re-install various software packages and updates
- WiFi and VPN connections; Support of wireless devices
- GREAT Customer Service skills
Salary : $18 - $20
