What are the responsibilities and job description for the Scrum Master position at AAA NCNU?
Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Job Summary
Under limited supervision the Scrum Master, formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modified procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
Our Scrum Master guides and advises less-experienced Business Systems Analysts. Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. Responsible for fulfilling business support needs in the development, implementation and maintenance of processing and reporting systems. Position utilizes a combination of professional, business and technical systems knowledge and skills
Essential Functions
- Formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
- Determines priorities and schedule for system related work for assigned applications/systems/processes.
- Identifies business unit needs, risks, and resource constraints and develops communication content for system changes being implemented in production.
- Obtains and/or creates estimates of hours of development, hours of testing, and other resource requirements for proposed projects.
- Negotiates with internal client groups, resources providers (such as IT) and other stakeholders schedule and perform work.
- Provides subject matter expertise on applications, systems and/or processes to internal clients in identifying and resolving, processing/reporting problems in multiple business systems.
- Plans, manages and may execute testing of application, system and/or process changes/upgrades at key phases of development.
- Coordinates the work of external venders, end users, systems resources, IT professionals and others as needed to complete valid testing.
- Formulates solutions/alternatives based on business needs and processing problems across multiple systems and functional areas. Presents solutions and recommendations to management.
- Identify field training needs; develop training materials and conduct training sessions.
- Develops complex reports that retrieve and compile data from multiple applications. Data may be housed in AAA owned platforms or external ASP's (application service providers).
Knowledge/Skills/Abilities
- Knowledge of structure testing methodology and business unit operations typically acquired through two years experience or formal training
- Basic knowledge of either business or systems analysis as well as various tools such as spreadsheets, word processors or data base organizers including formulas and macros
- Team player with proven analytical and writing skills to produce systems development requests
- User level knowledge of all systems developed and supported within the unit
- Ability to develop an understanding of data relationships among various systems within assigned functional area
- Working knowledge of automated testing tools and other test management applications (i.e., Quality Center for defect management)
- Detailed technical knowledge of a group of interrelated systems and their business functions
- Knowledge of data produced by systems, its uses, sources and meaning for decisions.
- Ability to run queries across platforms and provide analytics on the results
- Expert knowledge of automated testing tools and defect management tools, including the ability to modify as needed to fit testing effort
- Bilingual communication skills (preferred)
Education & Experience / Licenses & Certification
- Bachelor's degree in related area or an equivalent combination of education and experience or BSA Certification
- 5 years business systems analysis experience
- 2 – 3 years Insurance industry experience
We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $107,687.00 - Mid: $134,608.00- Max: $161,528.00
Salary : $107,687 - $161,528
