What are the responsibilities and job description for the Washington Area Manager position at AAging Better In Home Care?
Qualifications: Experienced in the supervision of direct care services (DCS) and management of personnel in the in-home care environment. Knowledgeable of the skills and procedures required for in-home delivery of non-medical care. Must be able to develop policies and procedures that guide appropriate in-home care to clients. Proficient in employee relations and conflict resolution. Able to provide coordination and oversight of personnel issues and scheduling for clients’ care needs. Must possess excellent oral and written skills. Must have experience or managerial background in the healthcare industry, preferably in the nursing field. RN degree strongly preferred. Supervisory experience in an assisted living facility, adult residential home, or nursing home a strong plus. Must be able to pass an FBI-level fingerprint background check. This is an hourly, full-time position.
Functions/Duties:
1. Responsible for management oversight of area DCS services, in conjunction with the Scheduling Coordinator, Senior Care Manager, Administrator, Regional Director and Executive Director, throughout designated and/or approved counties.
2. Supervise direct care services provided by AAging Better employees or contracted services, conduct and/or ensure that new client services are started within required timelines, satisfaction surveys and the 6-month supervisory visits of clients and/or annual employee supervisory visits are accomplished timely per state statutes and regulations. Ensure visit and/or evaluation documentation is annotated in client and/or employee electronic and hard-copy files and timelines for supervisory visits and evaluations are tracked accurately.
3. Supervision of client care includes the following:
- Supervision of all client care provided by DCS personnel.
- Ongoing evaluation of DCS services provided by personnel and implementation of
remedial or initial training to correct deficiencies.
- Coordination, development, and revision of client care policies, when needed, in coordination with the Administrator and/or Regional Director.
- Coordinate and track direct care services when more than one licensee/agency is providing care to a client.
- Evaluate Care Plans during the DCS supervision visit to assure client needs are being met and all provisions of the Plan of Care are being followed.
- Provide and/or ensure instructions and advice are given to employees when changes in a client’s status is observed and/or reported by assigned caregivers.
- Ensure appropriate follow-up and documentation is accomplished, as well as, noted in the electronic tracking system when changes in status have been reported and supervisory advice given by office staff.
4. Provide and/or ensure Plan of Care orientation is given to caregivers by Scheduling or Care Coordinator prior to the employee accepting a new assignment or when an employee is being reassigned and has been absent from the client longer than one month.
5. Interview, hire, discipline and terminate employees, as appropriate, in conjunction with the HR Coordinator as needed.
6. Provide CE training for caregivers, HCA’s and CNAs as outlined in the rule for Continuing Education needs.
7. Conduct, in conjunction with the Care Coordinator and HR Coordinator, intake assessments on new or prospective clients; provide new client information to the Scheduling Coordinator for staffing and data entry into the electronic system.
8. Ensure all office staff members document all client interventions, Case Manager (CM) communications, client and/or employee feedback, or complaints in the electronic tracking system and make Administrator and/or Regional Director aware of significant issues, as needed.
9. Assure all client and personnel records are kept confidential at all times and that employees are aware of such confidentiality.
10. Schedule, lead and set the agenda for quarterly quality assurance (QA) meetings, identify areas of quality improvement, and develop solutions and/or procedures, in conjunction with other office staff and/or Regional Director to address findings from incident reports, weekly client progress note reviews, CM communications, Medicaid audits, client complaints, etc.
11. Provide remedial training when necessary to field employees and/or CE in-services of general need to all employees to ensure correction of any identified deficiencies observed during supervisory visits or as outlined by AAging Better policy.
12. Supervise branch office personnel when other branches are opened in approved counties.
13. Conduct and/or participate in appropriate marketing or special event activities with HR Coordinator and report issues, concerns and/or strategies for continued growth in the region to the Regional Director, Executive Director and/or Administrator.
14. Write 90-day evaluations on newly hired office personnel and annual performance evaluations on established office personnel in the main branch.
- Recommend pay raises to the Regional Director and Finance Director for office or field personnel based on performance, longevity and/or education, as appropriate.
15. Advertise, when needed, for field and/or office employees after consultation with Regional Director and Finance Director.
16. Meet with the Administrator, Executive Director and Regional Director on an ongoing
basis to address issues and/or concerns that arise in the normal course of business. Conduct weekly and/or monthly meetings with appropriate office staffs to track scheduling, client, and employee issues.
17. Perform other duties as assigned or requested by the Regional Director, Administrator or Executive Director.