Concierge

Responsible for providing personalized customer service at an on-site community by assisting with all residents inquires, including being the first point of contact for resident’s requests and/or concerns, and facilitating various services to enhance the lifestyle of the residents.

Position Responsibilities:

• Responsible for being an ambassador for the community with knowledge of community specifics, including Community Rules. Will work with the Community Management team to provide community information and assist residents.
• Display a professional, dynamic, and customer-focused personality to residents, guests, and vendors.
• Provide services to absentee homeowners, including house checks and starting cars, upon request.
• Maintain and update resident’s contact information in Building Link.
• Utilize Building Link to report maintenance work orders when reported by residents directly to concierge staff.
• Utilize Building Link to reserve amenities and elevators when reported by residents directly to concierge staff.
• Manage up to 300 package deliveries per day, including scanning them into inventory. In some cases, package delivery to buildings or individual units may be required of staff.
• Management of phone calls, emails, and in-person visits by residents, guests, and vendors.
• Other administrative duties as directed by the Community Manager.

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills.
• Ability to remain professional and calm within a busy work environment.
• Ability to multitask while staying focused and detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization skills.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
• Ability to interact and work positively and effectively with residents and staff at all levels.
• Ability to deal with customer service requests in a professional and timely manner.
• Ability to work collaboratively and cooperatively within staff and residents.

Physical Demands & Work Environment:

• Position involves sitting, standing, and movement throughout the day.
• Utilizing a computer and other office equipment in an office setting.
• Flexible availability to work evenings, weekends and holidays as needed.

Experience

• 2 year(s): High school diploma or GED and two (2) years of full time, paid, professional experience working within a Hospitality/Customer Service role. Strong administrative experience. Excellent phone etiquette with the ability to elicit pertinent information from callers in an efficient manner and route appropriately. Valid driver's license.

Education

• High School or better

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help