What are the responsibilities and job description for the Contact Center Representative (7 positions open) position at AARP?
Responsibilities
Offers personalized support to callers (inbound and outbound) on various communication channels and promotes programs and resources to callers. Provides exceptional customer service by following developed protocols and guidelines. Listens to callers to recognize opportunities to offer additional information ensuring all callers have received the best customer service experience possible. Documents each caller’s inquiry information into a database. Follows all standard operating procedures, completing all required trainings on time while maintaining a professional and team-oriented attitude. Gathers caller feedback and works internally to address concerns by offering potential approaches to modify existing processes, protocols or guidelines. Qualifications High School Diploma or GED and 1 years of experience working in a contact center environment. Working knowledge of Salesforce. Experience working in a customer service capacity. Preferred : Bachelor's Degree. Working Knowledge of Genesys. AARP will not sponsor an employment visa for this position at this time. Additional Requirements Regular and reliable job attendance Effective verbal and written communication skills Exhibit respect and understanding of others to maintain professional relationships Independent judgement in evaluation options to make sound decisions Home office environment with the ability to work effectively surrounded by moderate home environment noise Hybrid Work Environment AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories. Compensation and Benefits AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement. Equal Employment Opportunity AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.Offers personalized support to callers (inbound and outbound) on various communication channels and promotes programs and resources to callers. Provides exceptional customer service by following developed protocols and guidelines. Listens to callers to recognize opportunities to offer additional information ensuring all callers have received the best customer service experience possible. Documents each caller’s inquiry information into a database. Follows all standard operating procedures, completing all required trainings on time while maintaining a professional and team-oriented attitude. Gathers caller feedback and works internally to address concerns by offering potential approaches to modify existing processes, protocols or guidelines.High School Diploma or GED and 1 years of experience working in a contact center environment. Working knowledge of Salesforce. Experience working in a customer service capacity. Preferred : Bachelor's Degree. Working Knowledge of Genesys. AARP will not sponsor an employment visa for this position at this time. Additional Requirements Regular and reliable job attendance Effective verbal and written communication skills Exhibit respect and understanding of others to maintain professional relationships Independent judgement in evaluation options to make sound decisions Home office environment with the ability to work effectively surrounded by moderate home environment noise Hybrid Work Environment AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories. Compensation and Benefits AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement. Equal Employment Opportunity AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.
