What are the responsibilities and job description for the Physician Contact Center Representative position at HSS?
How you move is why we're here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
If this describes you then let's talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Emp Status
Regular Full time
Work Shift
Day (United States of America)
Compensation Range
The base pay scale for this position is $31.43 - $34.96. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to : scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.
What you will be doing
How you move is why we're here. ® Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize
the abundant opportunities for growth and success.
If this describes you then let's talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive, and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Physician Contact Center Representative l
Full Time / Hybrid
8 : 00am - 4 : 00pm
A highly visible customer service position that is responsible for the reception of patients, families, and health care providers. The Physician Contact Center Representative is an expert in the areas of customer service, registration / scheduling, insurance, and HSS Standards of Care. Consistently meets productivity standards and scores in the top 5% of measurable categories within 6 months of hire.
Key Responsibilities
- Provide exceptional customer service to all patients, visitors, and customers
- Respond to patient, visitor, and customer inquiries
- Obtain patient demographics, personal information, and medical history by interviewing patients
- Maintain knowledge of all HSS physicians in each service line and offsite location
- Obtain patient demographics, personal information, and medical history
- Document and close all cases via Salesforce
- Maintain knowledge of insurances and revenue cycle
Skills and Qualifications
Education Requirements
Experience
Two years in a healthcare or 2 years customer service experience
Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.
Salary : $31 - $35
