What are the responsibilities and job description for the Contact Center Representative position at United Staffing Solutions?
Our client, an established and trusted local bank is looking for a Contact Center Representative for their location in Bronx, NY. The Contact Center Representative will provide exceptional customer service and support through multiple communication channels. This is an excellent opportunity for a customer-focused professional to join a dynamic and supportive team.
This position would work out of their headquarters located in Bronx, NY.
Pay : $44,000-$47,000 / year depending on experience
Schedule : Full Time
Key Responsibilities :
- Customer Service Excellence : Handle customer inquiries and transactions (deposits, withdrawals, payments) via telephone, email, and website, ensuring a pleasant and professional experience.
- Technical Assistance : Provide support for Internet and Electronic Banking products, troubleshoot issues, and ensure timely resolutions.
- Sales Opportunities : Identify customer needs and recommend bank products and services.
- Problem Resolution : Address complaints professionally, escalating issues when necessary.
- Follow-Up : Conduct follow-ups on customer service requests and satisfaction assessments.
- Productivity Goals : Meet productivity benchmarks, including call volume and average call length, even during peak times.
Salary : $44,000 - $47,000
