Patient Relations Representative

Job Description

Job Description

An established Home Care organization is looking for a Patient Relations Representative for their Brooklyn location. The organization is a fully licensed and bonded home health care agency serving Brooklyn, Manhattan, Queens, The Bronx, and Staten Island, as well as a Fiscal Intermediary in most New York counties, and is the home care agency of choice for thousands of families. This role involves acting as a liaison between patients, their families, and healthcare providers to address concerns, enhance communication, and improve overall patient satisfaction.

Responsibilities :

Patient Advocacy : Serve as the primary point of contact for patients and their families, addressing concerns, complaints, and requests with empathy and professionalism.

Communication : Facilitate effective communication between patients, families, and homecare providers to ensure understanding of care plans, procedures, and policies.

Record Keeping : Maintain accurate and detailed records of patient interactions, complaints, and resolutions in accordance with company policies and confidentiality standards.

Quality Improvement : Participate in quality improvement initiatives and contribute to the development of policies and procedures aimed at enhancing patient satisfaction and care in the homecare environment.

Support Services Coordination : Assist patients and families in accessing additional services such as financial counseling, social work, and support groups.

Qualifications :

• Minimum of 2 years of administrative experience, preferably in a healthcare or homecare setting.
• Knowledge of the NHTD program and related healthcare services is a plus.
• Commitment to the mission and values of the NHTD program.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent written and verbal communication skills.
• Ability to handle sensitive information with discretion.