The scope of the proposed services will include the following :
Provide onsite technical support including desktop imaging and deployment of end user devices with Windows 10 / 11 or Apple MacOS and iOS operating systems.
Provide end user device support including hardware and software troubleshooting, installation, and replacement of products and components.
Provide remote software and device support and problem resolution which includes troubleshooting, installation and configuration.
Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.
ssist with Microsoft M365 Sharepoint and OneDrive content management
ssist with Microsoft M365 Office applications support
Expertise and / or relevant experience in the following areas are mandatory :
Experience installing new computer hardware, software and peripherals
Experience deploying, configuring and managing Windows 10 / 11, MacOS, iOS and Android devices
4 years in onsite end user hardware and software technical support
Basic experience installing and troubleshooting local area network and wireless network hardware components and cabling
Experience supporting and managing VoIP phones
Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products
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