What are the responsibilities and job description for the Service Center Technician position at Abacus?
TECHNICAL SKILLS
Must Have
LOCATION INFORMATION
USA - WA - Seattle - 365 Upland
365 Upland Drive
Seattle Washington 98188-3802
JOB SUMMARY
Job Description
Hours : 40 hours a week, Monday to Friday
Work schedule : Monday-Friday from 07 : 00 - 3 : 30 pm
Dress code : Steel toe boots / shoes, hard hat, safety glasses, work gloves, no loose-fitting clothing.
SUMMARY :
The Service Center Technician will provide technical support to customers over the phone and in person, troubleshooting to resolve questions and concerns. The technician will collaborate with subject matter experts within the company to resolve customer issues, service product, and conduct training classes at customer locations worldwide and in the Tukwila location.
The ideal candidate must be a self-starter, willingness to learn, must have great people skills, charismatic, excellent communication skills and focused on the customer experience. Must be fluent in English. Responsible for handling product support calls, guiding callers through problem resolution.
ESSENTIAL FUNCTIONS :
- ctively listen to and enable customers with solutions to common problems.
- Provides hands-on technical service to equipment and accessories designed and manufactured by SafeWorks.
- Performs demonstrations and instructs customers in the safe operation of the equipment.
- bility to travel 10-20% of the time globally.
- High school diploma or equivalent
- t least two years of directly related customer-facing product support and troubleshooting experience for a manufacturer of electromechanical equipment.
- Electrical troubleshooting skills and ability to read schematics. Must have a demonstrated ability to logically lead customers through technical problem-solving events.
- Have demonstrated stand-up presentation skills in front of small to large audiences.
- Safety first attitude.
- Must be able to lift 75 lbs. and carry for short durations.
- Safely climb and work on ladders of various heights for prolonged periods.
- Good verbal and written communication skills.
- Computer experience needed.
- bility to adapt to changing priorities in a fast-paced environment.
- Positive attitude, self-motivated.
- The use of basic hand tools screw drivers, drills, wrenches, wire crimpers, wire strippers.
- Use of multimeter and electronic soldering preferred.
EDUCATION :
WORK EXPERIENCE :
KNOWLEDGE & SKILLS :
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