What are the responsibilities and job description for the Customer Service Associate position at ABC Automotive Electronics?
ABC Automotive Electronics, a 65 year automotive restyler and electronics dealer is seeking a positive, personable Customer Service Representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We specialize in mobile electronics like car stereos, remote car starters, car and truck accessories, emergency and vehicle safety products. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started! Paid vacations and holidays! Responsibilities :
- Keep track of customer accounts and make updates with new account information as necessary
- Interact with the sales lead to maintain and improve service and product knowledge
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
- Answer phones and consult with customers for solutions for their vehicles
- Input customers' information on the computer and bill customers out
- Help maintain a clean work environment
- Assist customers by showing products we carry
- Drive company vehicle to pick up orders
- Assist Spanish speaking customers if available Qualifications :
- Experience working in a customer-oriented atmosphere
- Excellent active listening, interpersonal, and communication skills
- High school graduate, G.E.D. recipient, or equivalent
- Basic computer skills and searching products on the internet
- Proper phone etiquette
- Good attitude and the willingness to learn
- Assist Spanish customers by speaking Spanish if able
- Use computer to create invoices and bill customers for work completed
- Help maintain a clean environment
- Drive customers home or pick up orders when needed
- Communicate with manager and staff to facilitate work
- Book customer appointments and add to schedule
- Complete end-of-day paperwork Compensation : $17 - $23 hourly
- Answer phones and consult with customers for solutions for their vehicles
- Input customers' information on the computer and bill customers out
- Help maintain a clean work environment
- Assist customers by showing products we carry
- Drive company vehicle to pick up orders
- Assist Spanish speaking customers if available
Salary : $17 - $23
