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Customer Service Associate

ABC automotive electronics
Village, IL Full Time
POSTED ON 3/18/2025
AVAILABLE BEFORE 4/16/2025

Job Description

Job Description

ABC Automotive Electronics, a 65 year automotive restyler and electronics dealer is seeking a positive, personable Customer Service Representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We specialize in mobile electronics like car stereos, remote car starters, car and truck accessories, emergency and vehicle safety products. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!

Paid vacations and holidays!

Compensation : 17 - $23 hourly

Responsibilities :

  • Keep track of customer accounts and make updates with new account information as necessary
  • Interact with the sales lead to maintain and improve service and product knowledge
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
  • Answer phones and consult with customers for solutions for their vehicles
  • Input customers' information on the computer and bill customers out
  • Help maintain a clean work environment
  • Assist customers by showing products we carry
  • Drive company vehicle to pick up orders
  • Assist Spanish speaking customers if available

Qualifications :

  • Experience working in a customer-oriented atmosphere
  • Excellent active listening, interpersonal, and communication skills
  • High school graduate, G.E.D. recipient, or equivalent
  • Basic computer skills and searching products on the internet
  • Proper phone etiquette
  • Good attitude and the willingness to learn
  • Assist Spanish customers by speaking Spanish if able
  • Use computer to create invoices and bill customers for work completed
  • Help maintain a clean environment
  • Drive customers home or pick up orders when needed
  • Communicate with manager and staff to facilitate work
  • Book customer appointments and add to schedule
  • Complete end-of-day paperwork
  • Take inventory products from stock room and provide to installation staff
  • Pick up and deliver vehicles to accounts
  • About Company

    Started in 1958, ABC is widely known as Chicago’s leader in automotive electronics and has completed over 200,000 installations. ABC's products include custom audio, auto security systems, remote starting systems, vehicle safety, emergency and first responder solutions, vehicle restyling, truck and car accessories, and much more! ABC has been known for quality products, installation, and service for over 65 years.

    Salary : $17 - $23

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