What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at ABC Block and Brick?
Job Overview
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for our clients, ensuring their needs are met and providing exceptional service. You will utilize various transportation management systems and logistics tools to facilitate smooth operations and enhance customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues promptly.
- Communicate effectively with clients to understand their needs and provide tailored solutions.
- Maintain a professional demeanor while demonstrating excellent phone etiquette during all interactions.
- Document customer interactions and maintain accurate records in the system.
Requirements
- Previous experience in customer service or logistics is preferred.
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- Strong communication skills with the ability to convey information clearly and effectively.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficient in using computers and various software applications related to customer service.
- A positive attitude and willingness to learn new systems and processes.
Job Type: Full-time
Pay: $14.74 - $15.36 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
Experience:
- Dispatching: 1 year (Preferred)
Ability to Relocate:
- Springdale, AR 72764: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $15