What are the responsibilities and job description for the Dispatcher/Customer Service position at Encode Inc?
Job Summary
The Dispatch/Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customer’s organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts.
Experience: 1- 3 years business experience in transportation or logistics.
3 Main Duties: Answer emails, confirm deliveries, track for on time delivery. (They do everything involved in dispatch except actually dispatching the trucks.)
Computer Skills: Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day.
Communication Skills: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills
Job Type: Contract
Pay: $21.00 per hour
Schedule:
- Day shift
- Evening shift
- Morning shift
Experience:
- Dispatching: 2 years (Required)
- Logistics: 1 year (Preferred)
- Transportation: 1 year (Preferred)
Work Location: In person
Salary : $21
