Dispatcher/Customer Service

Job Title: Customer Service Associate

Duration: Duration: 3 Months (Temp to Perm based on performance)

Shift 1 : 1st shift Sun-Thurs 8 am –5 pm. Training will be Mon-Fri 8 am –5 pm. May do a Sat/Sun to work with an off-shift day person for add’l training.

Shift 2 : Sun-Tues/every other Saturday 1900-0700. / Training will be Mon-Fri 0800-1700 for at least 3 weeks.

Shift 3 : Schedule is Mon-Friday 8 am –5 pm. / Training will be Sun-Wed/every other Saturday for at least 3 weeks.

This is a reposting of the CSA role with updated hours and requirements. Do not submit any candidates that were previously rejected/interviewed.

Note: Prescreen Questions are now required for CSA roles. Please have your candidates complete these questions. Answers are required for candidate to be considered. Provide the questions and answers in a Word Document underneath the resume section when you submit them:

• Describe a time when you were tasked with doing something you were not trained for and how you approached it.
• Do you consider yourself a team contributor or individual?
• What does the word accountability mean to you?
• What does a “full” work day look like to you? (to see if they’ll be overwhelmed with the workload/email volume)

The schedule is:

SUMMARY: The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customer’s organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts.

FULL DESCRIPTION: Serves as the primary contact between client and the assigned external customers. Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution. Establishes and maintains positive, effective relationships with key internal contacts; UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS; maintains knowledge of all internal client policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information; utilizes available resources to identify the most cost effective solution to best service the needs of client and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent client, their relationship with its customers and accurate delivery of products to external customers.

REQUIREMENTS: EDUCATION: Bachelor s or equivalent work experience in transportation or logistics

EXPERIENCE: 1- 3 years business experience in transportation or logistics, not just regular customer service! COMPUTER SKILLS: Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day. COMMUNICATION SKILLS: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills

SUPERVISORY: N A TRAVEL: NO TRAVEL

Here are the notes from a previous Supplier Call:

3 Main Duties: Answer emails, confirm deliveries, track for on time delivery. (They do everything involved in dispatch except actually dispatching the trucks.)

Experience: 1-3 in the transportation field.

Resume: No job hopping, want someone who is looking for a career long term at client.

Previous job titles: Dispatcher, Transportation Associate, Ops Associate

Degree: Not required.

Soft Skills: Ability to multi-task. Must be on time and dependable.

Interview: in person, 1 round.

Timeframe: Interviews to be scheduled ASAP.

Job Types: Contract, Temporary

Pay: $20.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift

Experience:

• Dispatcher, Transportation: 1 year (Preferred)

Work Location: In person

Salary : $20 - $21