What are the responsibilities and job description for the Service Coordinator position at ABC Management?
Job Summary
Provide the opportunity for residents to age in place, despite declining health problems, poverty and emotional stress by linking them to the community and supportive services they need to continue living independently. Develop strong resident retention programs and identify abnormal physical, behavioral and unit conditions seeking solutions for these conditions. This position operates within and contributes to an environment in compliance with Fair Housing laws and Equal Employment Opportunity.
Qualifications Education:
Bachelor’s Degree beneficial with a concentration in Social Work, Psychology, Gerontology, Mental Health or Counseling
Work Experience: 1-3 years of experience beneficial
Licenses/Certifications: Licensed Social Worker (LSW) beneficial
Essential Responsibilities
- Interact with residents, monitoring their conditions, needs and the services they are receiving
- Act as liaison between residents and management
- Assessment and reassessments
- Develop and manage programs to enhance quality of life and increase cognitive stimulation
- Case management
- Reporting, documenting and record-keeping Networking and community building; connect residents with community resources
- Crisis Management
- Make referrals to appropriate agencies
- Develop monthly calendar and newsletter
- Attend corporate service coordinator meetings and coalitions with Senior Service Providers
- Other responsibilities as assigned by the direct supervisor
Essential Skills & Abilities
Administrative Skills - general office duties, answering phones, case notes
Analytical Skills - ability to analyze appropriate alternatives for resident care; assess problems and match appropriate resources
Communication/Language Skills - ability to effectively explain entitlement programs and assist residents with applications; ability to effectively communicate with residents and site staff; ability to write monthly newsletter and calendar; ability to write proposals and letters on behalf of residents
Computer Skills - Excel, Outlook, Publisher, Word
Coordinating Skills - ability to coordinate all activities and services such as wellness clinics, podiatry clinics, audiology clinics, diabetic clinics, health fairs, bookmobiles, and speaker’s bureau
Creative Skills - ability to market property and its programs on a regular basis by attending community meetings; ability to develop programs that are informative and beneficial
Leadership Skills - ability to develop a relationship with site staff and community organizations; ability to initiate projects; ability to lead residents in activities
Mathematical Skills - ability to use basic math skills in monthly reports and budgeting
Other Skills - Autonomy, Confidentiality, Counseling, Crisis Management, Customer Service, Initiative, Interpersonal Skills, Mediation, Quality Assurance, Patience, Professionalism, Teamwork
Working Conditions
Work is typically performed in a normal office environment with moderate noise level. Walking, sitting or standing may be required depending on the activity. It may be necessary to lift up to 10 pounds depending on the activity.
