Transportation Coordinator / Dispatcher

Compensation: $68,000.00 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Position Summary:

The Transportation Coordinator / Dispatcher will report to the General Manager and is responsible for actively facilitating communications between drivers and staff, the riders, vendors, and client staff to ensure the service is running at top notch.   

Duties and Responsibilities:  

• Work cross-functional with dispatch to resolve on-the-ground issues.   
• Be a liaison between management, dispatch, and drivers.    
• Support operations in problem solving.    
• Help drivers locate and troubleshoot vehicles.   
• Help drivers troubleshoot intermittent software issue.   
• Check-in new vehicles and prepare for service.   
• Check-out vehicles for retiring.   
• Support operations team by maintaining employee and vehicle documentation.   
• Distribute documentation to drivers and communicate information down the chain.   
• Monitor driver performance KPIs and report findings.   
• Communicate vehicle maintenance needs to Fleet.    
• Co-ordinate vehicle movements and usage   
• Maintain bus hardware and inventory.   
• Assist operations and fleet management with monthly and quarterly audits.    
• Provide training to drivers (as needed)   
• Support the of company policy and procedures and work with operations to enforce yard policy and procedures.   
• Support the General Manager as needed  
• Additional duties and responsibilities may apply.  

Skills Required and Physical Demands:  

• Ability to multitask and pay extreme attention to detail.   
• Self-motivated with the ability to prioritize and problem solve.   
• Knowledge of Google Workspace and Microsoft Office Suite with intermediate to advanced excel skills.   
• Outstanding interpersonal and communication skills   
• Excellent customer service skills   
• Able to lift 25 pounds, climb stairs, and be on your feet for an extended period.  
• Additional skills and physical demands may apply.  

Education and Qualifications:  

Hard requirements:  

• Minimum of 1 years of experience in Operations Supervision.  

Preferred requirements:  

• Experience in public or private alternative transportation demand management (TDM)   
• Commercial driver’s license Class B with passenger endorsement 
• Knowledge of FMCSA, DOT, DPU policies and procedures 

Salary : $68,000