What are the responsibilities and job description for the Dispatcher position at Absolute?
Overview
Absolute Services is looking to add Dispatchers to our GROWING TEAM!
If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you!
The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments.
Commitment to excellence in customer service and satisfaction with all customers
Representation of our brand in a professional manner during customer service interactions
Initiate and maintain constant professional communication with customers and vendors
throughout the service or repair process
Create and maintain daily schedule for assigned service technicians
Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system
Update call logs after each phone call
Assist other dispatchers with challenges they may be experiencing
Build and create accurate estimates based on technicians' notes
Track estimates from initiation to completion of the project, resolve any issues impeding progress
Adjust daily work schedule with proper technicians for emergency situations as they occur
What you NEED :
Preferred Service Titan operating software experience Not required
Preferred working knowledge of Microsoft office Not required
Ability to thrive in fast-paced environments and remain flexible to changing needs
Excellent problem-solving, client-facing and conflict resolution skills
Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous
Previous experience in scheduling and dispatching in a home improvement, service or construction setting
Excellent written and verbal communication skills with customers and co-workers
Logistically sound scheduling experience
Must be very well organized and have the ability to delegate and assign jobs appropriately.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Dispatcher?
Sign up to receive alerts about other jobs on the Dispatcher career path by checking the boxes next to the positions that interest you.
