What are the responsibilities and job description for the Front Desk Supervisor - New Marriott Hotel position at AC Hotel Waco?
Help us put the AC in WACO by joining the AC Hotel Waco Family!
Front Desk Supervisor Job Summary
The Front Desk Supervisor is a key leader within our Reception (Front Desk) team. The Supervisor works closely with other members of our Reception team to ensure that we are delivering excellent service to our guests, that meets and exceeds the brand standard requirements. The Supervisor is responsible for pulling through the sensory elements of the AC Hotel brand, training of associates, guest problem resolution and service recovery, pre-arrival planning, online review responses, and inventory and ordering for the AC Store. The Supervisor must be familiar with all shift operations and procedures including Night Audit, and be flexible to work and support Night Audit as needed. The Supervisor is primarily scheduled in the evenings, during the peak hours of operation for the hotel.
Requirements
- Minimum of 6 months experience in hospitality management or hotel front desk
- Excellent customer service skills with a friendly and professional demeanor
- Strong communication skills, both verbal and written
- Proficient in phone etiquette and handling phone systems
-Marriott experience highly preferred
-FOSSE PMS and GXP system experience highly preferred
- Bilingual or multilingual skills are a plus
- Ability to handle difficult situations with tact and diplomacy
- Strong organizational and multitasking abilities
- Flexibility to work various shifts, including evenings, weekends, and holidays
More About AC Hotels
In AC Hotels’ view, attention to detail is the greatest form of generosity that can be offered to guests. AC Hotels is a stylish, edited experience that evokes harmony for the modern traveler. Associates, called Family Members, are able to thrive in a sleek environment and focus on what matters most to each other and guests.
Just steps away from the Silos and minutes from Baylor University, the AC Hotel Waco Downtown features 182 guestrooms, approximately 15,000 sq. ft. of Meeting & Event space. We are searching for a dynamic hospitality professional to join our team.
Job Type: Full-time
Pay: $16.50 - $17.50 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Free parking
- Health insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift
Application Question(s):
- By applying to this position you acknowledge that you have fully open availability to work any day of the week. This position typically works 2:45pm- 11:15pm and must be available to support Night Audit (overnight) at times.
Experience:
- Supervising: 1 year (Preferred)
- Hotel: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Preferred)
- Day Shift (Required)
Ability to Commute:
- Waco, TX 76701 (Required)
Work Location: In person
Salary : $17 - $18
