What are the responsibilities and job description for the Hotel Front Desk Agent position at Fairfield Inn & Suites by Marriott?
Job Overview:
We are seeking a Front Desk Agent to join our team at a hotel in providing exceptional customer service to our guests. The ideal candidate will have a passion for hospitality and ensuring guest satisfaction.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently
- Handle guest inquiries, requests, and complaints promptly and courteously
- Provide information about hotel services, amenities, and local attractions
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area
- Assist with administrative tasks as needed
Experience:
- Previous experience in the hotel or hospitality industry is preferred
- Knowledge of front desk operations, guest services, and hotel management
- Strong customer service skills with the ability to handle various guest relations situations
- Multilingual abilities are a plus
- Proficiency in phone etiquette and communication skills
- Bilingual candidates are encouraged to apply
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests while contributing to the success of our hotel.
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overnight shift
- Overtime
- Rotating weekends
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Hillsboro, TX 76645 (Required)
Ability to Relocate:
- Hillsboro, TX 76645: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $12
