IT Support Specialist

Description

Acadia is a modern media and growth agency with a data-driven, audience-first approach. We prioritize accountable and measurable media solutions across all channels. This role requires a hands-on, collaborative approach and a strong desire to learn and grow within a dynamic agency setting.

About Acadia IT Business Technology

Acadia IT Business Technology is an organization of problem solvers. We manage, procure and maximize technology investment across all Acadia Business units. Our team is composed of Architects, Product Owners, Analysts, and Developers who deliver flawless execution of end to end business process automation. We are a team that delivers technology solutions to achieve business goals of the company.

We expect to be partnered on all solution evaluations as SME's to solve the business problems. We own Architecture and High-Level Design for Business Systems. We act as technology partners to all Business and Operations teams to ensure we build scalable solutions across the business. We pride ourselves on maximizing Acadia's investment in our digital tooling and maintaining the health of those tools.

Our IT business technology unit is looking for a knowledgeable, assistant to provide expert support on a range of platforms. The right person will be independent and should align well with our Acadia core values. We value people who want to expand their knowledge of modern IT platforms while creating a library of searchable, accessible documents to build on our library of standard operating procedures. 

Responsibilities:

• Onboarding and offboarding tasks related to HR activities

• Laptop configuration for remote deployment

• Supporting users software installation

• Microsoft License Management: Assisting as users have additional license requirements

• Support on IT security requests/audits for prospect/client/partnership agreements

• Administrative support for marketing or internal assets (site hosting across industry-facing sites as well as internal sites e.g. intranet, LMS, etc.)

• Provide technical support to users by researching and answering questions, and troubleshooting problems on company-managed platforms Google Workspace, Microsoft, Slack, Asana, etc.

• Improves internal references by writing and maintaining SOP documentation and building a database of answers

• Improves system performance by identifying problems and recommending changes

• Updates job knowledge by participating in educational opportunities and maintaining personal networks

Qualifications

Help Desk Qualifications / Skills:

• Exceptional problem-solving skills, with the ability to make sound decisions under pressure and manage multiple priorities simultaneously

• Able to work with minimum supervision

• A solid understanding of business systems architecture and the ability to oversee the design and optimization of technology solutions, including:

  • Google Workspace knowledge

  • Microsoft Azure

  • Microsoft Intune

  • MacOS and Windows operating systems

• Virtual chat skills

• Customer service

• Quality focus

• Mac/PC proficiency

• Strong leadership skills with the ability to foster a culture of innovation, collaborate effectively with cross-functional teams, and drive results

Education, Experience, and Licensing Requirements:

• Associate's Degree, Technical Diploma, or equivalent combination of education and experience

• Prior information technology or systems administration experience preferred

If you are passionate about technology and helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity as an Acadia IT Business Technology Support Specialist.