What are the responsibilities and job description for the Junior Systems Admin/Help Desk position at ACCESS TCA INC?
Job Details
Job Location: Whitinsville, MA
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: $55,000.00 - $65,000.00 Salary
Travel Percentage: Negligible
Job Category: Information Technology
Description
Junior Systems Administrator/Help Desk
Reporting to the IT Manager, the Junior Systems Administrator/Help Desk monitors and maintains the company computer systems, installs, and configures hardware/software and solves technical problems.
What you will do:
- Monitor and respond quickly to help desk requests by: performing level I and II help desk duties which includes maintaining and deploying company owned hardware such as laptops (Windows and OSX), desktops, printers, peripherals and wired/mobile phones (iPhone and Android).
- Provide technical support for company software, which includes Microsoft Office, SharePoint, Adobe, and Auto-desk products.
- Complete new user setup using Active Directory, laptop, and phone setup, as well as proper file share access.
- Mobile Device Management support, including additions, terminations, policy enforcement, and security.
- Escalate more advanced technical problems to the IT Manager and/or outsourced technical resources, ensuring problems are resolved in a timely and effective manner.
- Assist the IT Manager with company projects
- Other duties include inventory and knowledge base management.
Qualifications
What we would love to see:
- A bachelor's degree in Computer Science or Business Administration is required, with 1-3 years of experience.
- Excellent verbal and written communication skills, personable/capable of communicating effectively with all levels of the organization.
- Drive, self-motivated, capable of researching solutions to issues or challenges with a continuous improvement mindset.
- Capability to manage multiple tasks and deliver accordingly.
- Solid problem-solving skills, a keen eye for detail, and the ability to adhere to deadlines.
- Strong documentation and writing skills to add to and augment our existing IT Knowledge Base.
- Capable of handling highly confidential information.
- Advanced use of Microsoft Office tools such as Outlook, Word, and Excel.
- SQL and MS Powershell experience are a plus.
- Windows and OSX experience.
Salary : $55,000 - $65,000
