CSR - Customer Service Representative

Company: PowerX International, LLC

Location: In person at PowerX, W232N2960 Roundy Circle West, Ste 300/400, Pewaukee, WI 53072

Position Type: Full-Time

Pay: From $40,000 - $55,000 Salaried/Exempt (dependent on experience)

Company Overview: PowerX, (part of a portfolio of companies that include Access Truck Parts and Summit Hydraulics) is a leading provider of high-quality hydraulic components and systems, serving diverse industries with innovative solutions. Our commitment to excellence and customer satisfaction has positioned us as a trusted partner in the hydraulic industry.

Job Overview: Our Customer Service Representative (CSR) plays a crucial role in maintaining customer satisfaction and loyalty by assisting customers with their inquiries, quoting, concerns, and needs.

Essential Duties and Responsibilities:

· Builds sustainable relationships and trust with customer accounts and Account Managers through open communication to support sales growth and brand loyalty.

· Seeks to better understand every customer’s business needs, requirements & expectations to provide the best possible solution.

· Provides & manages timely pricing/quoting to customers to include quote follow up activities with customer and/or Account Managers.

· Keeps accurate and detailed records of customer data, communications, opportunities, and call reports utilizing the CRM system.

· Ensures internal and external customer satisfaction by effectively managing the order process from initial point of contact, order processing via Company ERP system through to delivery.

· Provides accurate product information, availability, and order delivery timelines.

· Liaises with the shipping department to ensure customer orders are dispatched in accordance with pre-agreed customer requirements.

· Supports the reporting obligation of the Operations Manager with his/her reporting tasks and provides them with accurate & relevant data.

· Always represents the Company in a professional manner, both internally and externally.

· Follows the published processes and comply with all company policies and procedures.

Other responsibilities may be assigned.

Qualifications and Skills:

· Minimum 3 years’ experience in similar sales setting; Prior history in a distribution-based industry is preferred.

· Fluent in English with excellent oral and written communication skills; Bilingual in Spanish and/or Portuguese is advantageous.

· Must be results-orientated, self-motivated, and able to work in a fast paced, high-performance team environment with minimal supervision.

· Strong organizational skills and attention to detail with ability to multi-task and adapt to change.

· Technical aptitude in hydraulic applications, understanding of PowerX and/or similar product offering is preferred. (Training Provided)

· Ability to influence as well as build relationships both inside and outside the organization.

· Strong presentation and problem-solving skills, identifying key issues, and implementing solutions.

· Advanced computer skills include knowledge of Microsoft Windows software suite (Excel, Word, PowerPoint, etc.)

Benefits:

· Competitive salary based on experience

• Comprehensive benefits package
• Professional development opportunities.
• An inclusive and collaborative company culture.
• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term / Long-term Disability
• Life insurance
• Paid Time Off
• 10 Paid Company Holidays
• Paid Parental Leave

Supplemental pay types:

• Annual Bonus

Schedule:

• Monday to Friday

Work Location:

• In person

Working Conditions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of knowledge, skill and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

· Ability to lift and carry packages up to 50 pounds.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• Pewaukee, WI 53072: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $55,000